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Guest Room Attendant

Posted October 12, 2021

Crowne Plaza Los Angeles-Commerce Casino
Los Angeles, CA
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About This Job

ESSENTIAL JOB FUNCTIONS:

  1. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
  2. Adhere to cleaning procedures and instructions for use of cleaning agents.
  3. Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
  4. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  5. Push and pull vacuum throughout entire room and empty trash.
  6. Replenish amenities, linens, and supplies in guest room.
  7. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
  8. Comply with attendance rules and be available to work on a regular basis.
  9. Perform any other job related duties as assigned.

MINIMUM REQUIREMENT:

Must be at least 21 years old to apply.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times.        Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to push and/or pull equipment weighing up to 100 lbs.  Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Crowne Plaza Los Angeles-Commerce Casino

6121 East Telegraph
Los Angeles, CA 90040

(323) 728-3600

194 Room Hotel

www.ihg.com

Our Hotel

Welcome to the newly renovated Crowne Plaza Los Angeles- Commerce Casino, within minutes of the local business and industrial communities, as well as 10 minutes from downtown Los Angeles. The Crowne Plaza Los Angeles is attached to "the World's Largest Poker" Casino- The Commerce Casino.

Conveniently situated between Disneyland® and Universal Studio®, this hotel is less than 30 minutes from Los Angeles (LAX) International Airport, Hollywood Burbank (BUR) and Long Beach (LGB) airports. Discover easy access to the Los Angeles Convention Center, Local Universities, Citadel Outlet Shopping, Staples Center, L.A. Live, Microsoft Theater and Dodgers Stadium.

Relax in our stylish newly renovated guest rooms, including 10 suites, featuring a contemporary home décor. Each room is furnished with a 32-inch flat screen television, signature bedding, a large work desk with complimentary wireless and wired Internet. Stay fit in our Fitness Center, hang out by our roof top pool, or relax in Meridian Day Spa.

Host your next meeting in one of spacious meeting facilities, including our ballroom with built in stage, which can accommodate up to 1100 guests. With our Crowne Plaza Meetings Director, we take your meeting from A-Z, making the Crowne Plaza “The Place To Meet”.