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Front Desk Agent / Guest Experience Expert

Posted November 11, 2021

Inn at the Mission San Juan Capistrano, Autograph Collection
San Juan Capistrano, CA
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Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


compensation: $18.15p/h

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About this Employer

Inn at the Mission San Juan Capistrano, Autograph Collection

31692 El Camino Real
San Juan Capistrano, CA 92675

(949) 503-5700

125 Room Hotel

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Our history is your future.

Located in the heart of Historic Downtown San Juan Capistrano, Inn at the Mission San Juan Capistrano, Autograph Collection balances centuries-old tradition and new moments of discovery. Today, we continue the story with this new hotel and all who want to experience the rich history of authentic California. From weddings to corporate events and weekend getaways, we invite you to add your own chapter. 125 hacienda style guest rooms with 7 luxury suites, 3 are residential style villas .Over 40,000 square feet of master-planned indoor and outdoor event space. 2,500 square foot spa with four dedicated treatment rooms. The Coffee House features La Colombe specialty coffees, offering Spanish style tapas and craft cocktails. The outdoor second story Gallery Deck overlooks the Great Stone Church. Our resort-style pool and spa is nestled among four acres of landscaping. You are sure to relax and unwind when you step foot into this lovely boutique style hotel.