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GSA / Front Desk Agent (Night)

health , dental and vision insurance, 401 k

Posted October 13, 2021

Hilton Chicago/Northbrook
Northbrook, IL
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Hilton Chicago Northbrook is looking for an energetic, driven, customer service and people oriented candidate for night front desk position.

About This Job

Job Description:

As an agent at the Hilton Chicago Northbrook you will serve on the front office team to provide services for guests that contribute to an exceptional experience and stay. You will be responsible for resolving guest requests in a timely manner, ensure a positive reception experience for guests at check in, check out, and complete daily check lists as required. You must attend the proper training courses and demonstrate a knowledge of room types, rates, packages, promotions, and more. You must be comfortable with promoting hotel services and facilities. Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy as well as comply with hotel security, fire regulations and all health and safety legislation. Agents should always act in accordance with policies and procedures when working with front of house equipment and property management systems and abide by all company brand standards and further assist other departments, as necessary and act as a PBX operator. Close the end of the day activities and prepares a summary of cash , check and credit cards activities, reflecting the hotel's financial performance for the day


- Hotel Experience

- Positive attitude and good communication skills

- Organized with a great attention to detail

- Able to multi-task while maintaining a positive attitude

- Previous experience in a customer-focused industry  

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

compensation: Negotiable

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About this Employer

Hilton Chicago/Northbrook

2855 N. Milwaukee Avenue
Northbrook, IL 60062

(847) 480-7500

245 Room Hotel

At A Glance

Enjoy the unique riverside location, nestled by a woodland preserve at the Hilton Chicago/Northbrook hotel. Travel to and from Chicago O'Hare International Airport in only 20 minutes via the convenient tollway or to the city of Chicago in less than 40 minutes. Benefit from a free shuttle bus to local attractions within a five-mile radius. This Northbrook hotel offers exceptional service and spacious rooms near many major corporations in the North Chicago suburbs.

  • 20 minutes from O'Hare Airport
  • Free shuttle service within 5 miles
  • Large meeting and wedding space for up to 600 guests
  • Award-winning Allgauer's on the River restaurant
  • 12 meter pool, sauna, steam room and fitness center