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Bellperson

Posted October 13, 2021

Crowne Plaza Los Angeles-Commerce Casino
Los Angeles, CA
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About This Job

ESSENTIAL JOB FUNCTIONS:

  1. Show guests to room assisting them with their luggage.
  2. Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
  3. Check luggage for hotel guests both for day and overnight.
  4. Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
  5. Open doors and greet guests in a friendly and courteous manner.
  6. Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
  7. Post the daily events board and entertainment board in the lobby.
  8. Maintain an open communication line through all shifts by proper use of intershift log.
  9. Deliver messages and valet to guest rooms.
  10. Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
  11. May perform the duties of a valet as required.
  12. Assist front desk with key inventory twice weekly.
  13. Comply with attendance rules and be available to work on a regular
  14. Perform any other job related duties as assigned.

MINIMUM REQUIREMENTS:

1. Must be at least 21 years old to apply.

2. At least 6 months experience in customer service.

3. Must have a valid class C CA DL and no previous moving violations for a period of 3 years.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.  Ability to drive vans, limousines and automobiles. Have an excellent driving record as verified by a Motor Vehicle Report.  Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.   Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs.  Ability to stand, walk and/or sit and continuously perform essential job functions.  Perform tasks requiring bending, stooping, kneeling and/or walking.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Crowne Plaza Los Angeles-Commerce Casino

6121 East Telegraph
Los Angeles, CA 90040

(323) 728-3600

194 Room Hotel

www.ihg.com

Our Hotel

Welcome to the newly renovated Crowne Plaza Los Angeles- Commerce Casino, within minutes of the local business and industrial communities, as well as 10 minutes from downtown Los Angeles. The Crowne Plaza Los Angeles is attached to "the World's Largest Poker" Casino- The Commerce Casino.

Conveniently situated between Disneyland® and Universal Studio®, this hotel is less than 30 minutes from Los Angeles (LAX) International Airport, Hollywood Burbank (BUR) and Long Beach (LGB) airports. Discover easy access to the Los Angeles Convention Center, Local Universities, Citadel Outlet Shopping, Staples Center, L.A. Live, Microsoft Theater and Dodgers Stadium.

Relax in our stylish newly renovated guest rooms, including 10 suites, featuring a contemporary home décor. Each room is furnished with a 32-inch flat screen television, signature bedding, a large work desk with complimentary wireless and wired Internet. Stay fit in our Fitness Center, hang out by our roof top pool, or relax in Meridian Day Spa.

Host your next meeting in one of spacious meeting facilities, including our ballroom with built in stage, which can accommodate up to 1100 guests. With our Crowne Plaza Meetings Director, we take your meeting from A-Z, making the Crowne Plaza “The Place To Meet”.