Posted October 13, 2021The Inn at Laguna Beach
Join our family oriented team at the Inn at Laguna Beach - a simply beautiful, intimate and picturesque property in the HEART of this very special beach town and community!
Summary of Position:
The Night Auditor (PT) is responsible for being an ambassador of the hotel by providing friendly, efficient, enthusiastic and hospitable service; for the guest check-in and check-out as well as any and all other requests for service, information and general engagement. Along with these overall expectations, the Night Auditor will be responsible for reporting, light accounting, and other items listed below.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listening attentively to understand requests
• Duties as assigned by Front Office Management such as:
•Check guests in/out through property management system
•Assist Guests in all inquiries related to check in/out.
•Light accounting: including reporting and balancing accounts
•Arrange registration cards and complete bucket check
•Observe and maintain the security of the property
•Any other tasks, projects and/or duties assigned by the Front Office Management Team and/or the Assistant General Manager/Area General Manager.
Education: High school diploma or equivalent preferred
Experience: Customer service experience preferred
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Basic mathematical skills, ability to use a computer and calculator.
Ability to memorize and perform AAA four diamond standards.
The Inn at Laguna Beach leaders and team members believe each guest should be treated with respect and professionalism. We create HEARTfelt experiences, inviting our guests to return. In order to be successful at the Laguna Beach House, team members must share both our vision and our values. This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and genuine associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
compensation: Dependent on experience
A Southern California boutique escape for business and pleasure designed for an intimate and relaxed getaway. This Pacific Coast jewel features 70 thoughtfully appointed accommodations, including spacious ocean-front guest suites. Perched on a bluff overlooking Main Beach and offering direct beach access, The Inn is centrally located, within short walking distance to downtown Laguna Beach with over 100 boutique shops and restaurants. Heisler Park, along with many World class art galleries and the Laguna Art Museum are just steps from the hotel. Guests can savor the on property amenities from complimentary morning coffee, evening cookies and nightly wine hour at the Pacific Terrace Rooftop Bar. They can also unwind poolside or revive in the The Inn's Jacuzzi.
As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.
The Inn at Laguna Beach provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Inn at Laguna Beach complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.