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Administrative Assistant

Posted October 13, 2021

Delaware North at Austin Bergstrom Airport
Austin, TX
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About This Job

The Opportunity

Delaware North Travel and Hospitality is searching for an Administrative Assistant to join our Food and Beverage team at Austin Bergstrom Airport in Austin, Texas. In this role, you'll be responsible for complete administrative and clerical services in support of the Food and Beverage department and other duties as assigned in accordance with the Company’s GuestPath Universal Service and Operations Standards. 

Position starts at $18.00/hr (DOE) + $1,000 Sign-On Bonus

Full Time Employee Total Rewards Package:

Delaware North believes in a total rewards package that helps us recruit and retain the best associates in the industry. We have a comprehensive benefits program designed to give our associates the comfort, safety and stability they need to serve our guests each and every day. Below is a listing of many of our benefits:

  • 401(k) plan with company contribution
  • Medical
  • Dental
  • Vision
  • Life insurance
  • Short-term disability
  • Long-term disability
  • Shift Differential
  • Paid Meals
  • Paid time off including personal Holidays, Holidays, sick days and vacation
  • Paid Parking
Responsibilities
  • Composes, transcribes, and types correspondence, memos, reports, and other miscellaneous paperwork.
  • Prepares outgoing mail.
  • Filing of correspondence, reports, and departmental records in appropriate files.
  • Responsible for all clerical functions required by the leaders of Food and Beverage including written and facsimile communication to internal and external contacts, prioritizing incoming mail, scheduling meetings, and relaying messages.
  • Accurately file and preserve all department invoices.
  • Purchasing all food products daily.
  • Conduct necessary research to effectively resolve any discrepancies.
  • Assist with routine MICROS programming, database maintenance, and end-of-month resets.
  • Maintain associate files.
  • Responsible for data entry i.e., sales reports, departmental financial reports, etc.
  • Plans and devises layout of text, illustrations, and designs for menu presentation.
  • Utilizes desktop publications, graphics, and computer software to create and print a variety of materials.
  • Edits and reviews menus for accuracy and completeness.
  • Role model the skills of guest service and interact positively through relationships with guests, coworkers, and supervisors displaying genuine concern and mutual respect for people’s needs.
  • Greet guests positively, treating each person as an individual and in a professional manner.
  • Prioritize and handle multiple tasks simultaneously.
  • Complete other duties as assigned.
Qualifications
  • Associates degree in related field preferred.
  • One year of related experience required.
  • Computer knowledge including full working knowledge of MS Office applications, Internet, email, and superior keyboard skills.
  • Basic math skills including addition, subtraction, multiplication, division, fractions, and percentages
  • Intermediate computer skills including word-processing, spreadsheets, database, and e-mail required.
  • Superior organization and guest service abilities required.
  • Exceptional communication and leadership skills required.
  • Must be able to effectively present information in one-on-one and group situations to guests and other associates of the company.
  • Strong proofreading abilities.
  • Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the guest’s goodwill.
Who We Are

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.

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About this Employer

Delaware North at Austin Bergstrom Airport

3600 Presidential Blvd., Suite 201
Austin, TX 78719

Multi-Use Development

Managed By

Some of Austin's favorite restaurants are waiting for travelers at the Austin-Bergstrom International Airport!

Excellent Service Austin Style:

Excellence in customer services provided in a uniquely Austin style is the business strategy of Austin-Bergstrom International Airport. Together, the City of Austin-Aviation Department, airlines, tenants and travel community continually work to ensure passenger safety and a convenient, friendly travel experience.

Understanding what the customer wants is key to providing great service and hearing from the customers is vital to do so. We use surveys and track and respond to customer comments received. This information is documented in a customer information system so we can be sure we are focused on the appropriate factors that drive satisfaction.

In addition to gaining customer input through surveys, the surveys also let us measure how our passengers feel about our service. The response has been tremendous.

Our airport partners have shown confidence in the Austin travel market and we appreciate it. Airlines have shown it by adding new nonstop destinations and new airlines have begun serving Austin. Airport businesses have shown their confidence in the Austin market as well. New restaurants and gift shops continue to open in the terminal.

Most importantly, the customers themselves have shown confidence and an appreciation for the airport. Travel statistics are on the rise and through survey responses, our customers have let us know we are doing a good job.