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Front Desk Agent

Posted November 15, 2021

Hyatt Regency Los Angeles International Airport
Los Angeles, CA
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About This Job

Scope of Position:

The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive,

courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming

attitude and are proficient in all service questions and requests. Also responsible for collecting monies for

services rendered during a guest’s stay.

Position Responsibilities and Qualifications:

Education & Experience:

  • High School diploma or equivalent and some customer service experience preferred.
  • Strong Computer skills and financial knowledge required.
  • Valid Driver’s License for appropriate state and MVR in good standing.

Physical Demands:

  • Long hours sometimes required, including nights and weekends.
  • Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

· Ability to be on your feet throughout the entire shift.

Required Competencies

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must work well in stressful, high-pressure situations.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
  • Must be able to prioritize departmental functions to meet due dates and deadlines.
  • Must be able to work with and understand financial information and data, and basic arithmetic function

compensation: 19.06

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About this Employer

Hyatt Regency Los Angeles International Airport

6225 West Century Boulevard
Los Angeles, CA 90045

(424) 702-1234

587 Room Hotel

www.hyatt.com

Our Hotel

Hyatt Regency Los Angeles International Airport is the closest hotel to LAX—only a short walk or complimentary shuttle ride away—though you wouldn’t know it thanks to soundproof windows. Book now and get alluring southern California attractions, from warm beaches to celebrity-worthy shopping, mere minutes from your door.

Settle into a colorful, quiet room with mid-century modern design and LAX or city views. Or stretch out in one of our 21 spacious suites, which feature separate living and dining areas, bigger bathrooms, and more.

We are committed to providing equal access and opportunity for individuals with disabilities. The features also make our hotels more accessible for older individuals with changing abilities to ensure a seamless experience. Our overall goal is to improve usability throughout the hotel for all guests.