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Front Desk Agent

Posted November 14, 2021

Hampton Inn & Suites Nashville-Downtown
Nashville, TN
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About This Job

A Guest Services Agent is often the first member of staff that a guest interacts with. This special person is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, handling money, processing credit and debit cards, accepting and recording various forms of payment.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote the hotel and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Hampton Inn & Suites Nashville-Downtown

310 4th Avenue South
Nashville, TN 37201

(615) 277-5000

207 Room Hotel

hamptoninn3.hilton.com

At A Glance

At the Hampton Inn & Suites Nashville Downtown, visiting Nashville has never been more convenient. Our hotel is near downtown Nashville, the famous entertainment district on Broadway, the Country Music Hall of Fame,  15 minutes from Nashville International Airport (BNA) and more. Guests are mere minutes from Vanderbilt and Belmont Universities. Experience the luxury of our prime location being just walking distance from Nashville's famous shops, museums, restaurants and legendary country music historical sites.

Offering newly updated spacious guest rooms featuring options like a wrap-around balcony suites, soaking tubs and double king beds. Take advantage of our free WiFi in all guestrooms and lobby, business center and fitness center during your stay. If you're traveling with the family, reserve a two-room suite with sofa bed for some extra space.

Host an event for up to 100 people in our 2,500 sq. ft. event space. Take advantage of the expertise offered by our professional staff or get the whole family together for a celebration.

Start the day with a delicious free, hot & cold breakfast buffet or grab an On-the Run bag if you're in a rush. Need suggestions for dinner? Whether it's a plate of fried chicken and biscuits from Loveless Café or a juicy steak at The Palm that you're craving, our friendly team will be happy to make a recommendation.