Search 27,182 current hospitality jobs

Recreation Manager

Posted November 15, 2021

The Westin Hilton Head Island Resort & Spa
Hilton Head Island, SC
Save this job

About This Job

Job Summary

Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.

OR

  • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Supporting Recreation Operations
  • Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Monitors quality, standards and meets the expectations of the customers on a daily basis.
  • Demonstrates knowledge of job-relevant issues, products, systems, and processes.
  • Schedules events, programs, and activities, as well as the work of others.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Supports the management of outside vendors including water sports and scuba.
  • Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
  • Manages group activities including sand painting, bon fires, and team building events.
  • Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing And Ensuring Exceptional Customer Service

  • Serves as a role model to demonstrate appropriate behaviors.
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Coordinates training activities for employees in department.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Save this job

About this Employer

The Westin Hilton Head Island Resort & Spa

Two Grasslawn Avenue
Hilton Head Island, SC 29928

(843) 681-4000

416 Room Hotel

careers.marriott.com

Follow us:

Nestled along Hilton Head Island's legendary white sand beaches and nestled amidst swaying palmetto trees, The Westin Hilton Head Island Resort & Spa offers travelers a true tropical oasis.

Your hotel experience begins with our spacious, thoughtfully designed guestrooms, which are designed to reflect their coastal Carolina setting. All feature the Westin Heavenly Bed® and double-vanity Heavenly Bath®, as well as a private balcony; many balconies boast stunning ocean views.

Enjoy the array of inspired amenities available at our resort, including private beach access, three beautiful swimming pools and four on-site restaurants.

Children will love spending time at the Westin Family Kids Club, while adults can escape to the Heavenly Spa by Westin™ for a rejuvenating massage. We also offer our hotel guests exclusive access to the adjacent Port Royal Golf & Racquet Club for championship golf and tennis. If you're hosting a meeting or special occasion on Hilton Head Island, look no further than our 39,000 square feet of flexible venue space, including the picturesque Grand Ocean Terrace, which boasts sweeping ocean views.