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Meetings and Special Event Manager

Posted November 15, 2021

The Ritz-Carlton, Kapalua
Kapalua, HI
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About This Job

Job Summary

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Candidate Profile

Education And Experience
  • High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Assisting in Managing Meetings and Special Events Operations and Budgets

  • Researches and analyzes new products, pricing and services of competition.
  • Assists in apprising property of all groups that will impact property operations.
  • Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution.
  • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

  • Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
  • Creates opportunities to upsell during event planning.
  • Assists in managing department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Kapalua

1 Ritz Carlton Drive
Kapalua, HI 96761

+1 (808) 669-6200

463 Room Hotel

www.ritzcarlton.com

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Escape to an island paradise steeped in rich cultural and traditional Hawaiian customs when you stay at The Ritz-Carlton Kapalua. From the moment guests arrive at our breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of the luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling and a variety of other outdoor activities.From tropical rainforest hikes to ancient Hawaiian burial grounds, let us help create an unforgettable Maui escape that offers impeccable service and luxurious resort amenities in a breathtaking Hawaiian setting. Whether your ideal vacation is appreciating the natural beauty of the island of Hawaii, discovering the fascinating local customs or rejuvenating your senses at The Ritz-Carlton Spa, Kapalua, our world-renowned Maui resort is sure to delight. Maui has been named “Best Island” by Condé Nast Traveler for eighteen consecutive years, making our luxury Hawaii resort a premiere destination for remarkable vacations. The Ritz-Carlton, Kapalua is a Tier 3 property in The Ritz-Carlton Rewards.