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Assistant Manager / Restaurant Operations - J&G Steakhouse

Posted November 15, 2021

The Phoenician, Scottsdale
Scottsdale, AZ
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About This Job

Job Summary

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Assisting In Managing Day To Day Operations
  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

The Phoenician, Scottsdale

6000 East Camelback Road
Scottsdale, AZ 85251

(480) 941-8200

643 Room Hotel

careers.marriott.com

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The Phoenician: A Historical Perspective

In 1985, Charles Keating had a vision to build a multi-million dollar, Five Diamond resort that would display the elegance and sophistication of Europe, standing out as a sparkling gem in the Sonoran Desert. Keating purchased the land at the base of Camelback Mountain, as it was the most recognizable location in the Valley, providing dramatic views of the city skyline. To build his special palace, no expense was spared and no detail was overlooked.

It was not Keating’s intent to make The Phoenician indigenous to its environment. Instead, his goal was to create a luxury property, incorporating only the finest materials to make The Phoenician a true work of art. For example, white marble was imported from Carrera, Italy, for the lobby; the ceiling was etched in 24-karat gold, and 11 rare Steinway pianos, which grace the hallways, the presidential suites and The Thirsty Camel Lounge, were purchased. In addition, workers from the Island Kingdom of Tonga were hired to create the lush tropical landscape that complements the resort’s Sonoran backdrop.

Regardless of Keating’s original intent to be anything but “indigenous,” The Phoenician naturally is, due to its landmark 250-acre location, name and mythical bird logo that mirrors the city of Phoenix. For their authentic desert surroundings and lush scenery, both Jokake Inn and The Phoenician have hosted numerous film and television productions. Perhaps one of the best known is the movie “Raising Arizona,” starring Nicholas Cage, which featured Jokake Inn. The Phoenician has also been the subject of such programs as “Lifestyles of the Rich & Famous” and “Luxury Getaways” on the Travel Channel.

The Oasis Pool Complex was thoughtfully designed with various tiers for individual enjoyment, and includes relaxing “piano pools,” children’s pools (with 165-foot water slide) and the famed “Mother-of-Pearl” serenity pool. The genuine Mother-of-Pearl tiles, imported from Italy at a cost of more than $1 million, were painstakingly placed to create a glistening, iridescent sanctuary – much like the inside of a sea shell. Dark blue tiles on the rim are hand-colored and specifically designed for the area. To date, The Mother-of-Pearl pool at The Phoenician is the most expensive pool in the state of Arizona.

In October 1996, the golf course was expanded from 18 to 27 holes. In addition, The Canyon Suites building was completed. The facility sits on the northwest side of the resort property, which was previously home to the Elizabeth Arden Maine Chance Day Spa.

In Spring 2007 following a $5.5 million renovation, The Canyon Suites debuted as Arizona’s only boutique resort within a resort. The 60-room hotel offers a variety of exclusive services, including a private edgeless pool and a chauffeur-driven Infiniti.