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Hotel Manager

Posted November 17, 2021

1 Hotel San Francisco
San Francisco, CA
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Making the world a better place, one extraordinary leader at a time. Join our leadership team.

About This Job

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful leaders who understand that our people, collaboration, stellar service,  and respect for nature are so important to us.   One of the most important roles at 1 Hotel San Francisco is now open. Our dream Hotel Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the 1 Hotel San Francisco team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Executive Committee’s achievement of its objectives, and you’ll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.

About the position...
  • Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
  • Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
  • Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
  • Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
  • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
  • Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
  • Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
  • Ensure proper controls are in place and policies are established and followed by all team members.
  • Establish and maintain open, collaborative relationships and ensure direct reports do the same.
  • Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
  • Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
  • Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
  • Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
  • Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
About you...
  • Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment.
  • Prior experience as a Director of Rooms or Director of Food & Beverage required
  • A post-secondary diploma or degree would be a plus.
  • An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
  • Excels at communication, both verbal and written.
  • Is flexible and willing to meet the demands of a 24-hour operation.
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About this Employer

1 Hotel San Francisco

8 Mission St
San Francisco, CA 94105

200 Room Hotel

www.1hotels.com

Managed By

1 Hotel San Francisco (Winter 2022)

1 Hotel San Francisco will embrace sustainability and social responsibility while providing an experience that is truly unique in San Francisco. From environmentally friendly design elements and organic dining options to wellness and mindful retail partnerships, 1 Hotel San Francisco will be a retreat for guests and visitors alike, where they can reconnect with nature and each other. 

As part of the 1 Hotel San Francisco team, you're a guest champion, community advocate and mindful of the environment around you. Service is natural and uncomplicated and an opportunity to deliver a most memorable experience that embodies the very ethos of 1 Hotels. 

  • Central to the Embarcadero waterfront and walking distance to the historic Ferry Building, celebrated museums, baseball park, China Town, North Beach, the newly renovated Transbay Terminal and the evolving SOMA district and more.
  • 200 guestrooms and suites 
  • Environmentally-focused aesthetics
  • Farm-to-table restaurants
  • Full-service Spa & Wellness program
  • Fitness Center

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

  • Designed by Nature work environment
  • Work/Life Balance: Paid Time Off, Holidays (Earth Day is a holiday)
  • Pre-tax benefits to encourage commuting, and even free bicycle parking
  • Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities
  • Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning: 401(k)/retirement savings plan
  • Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

SH Hotels and Resorts is an Equal Opportunity Employer.