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Sales Manager - Hyatt Place Des Moines Downtown

Posted November 17, 2021

Hyatt Place Des Moines/Downtown
Des Moines, IA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage business travel accounts to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
  • Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
  • Details BEOs with client for groups with meeting space and distributes with appropriate staff.
  • Conduct pre- and post-conference meetings when it is agreeable with the client
  • Attends property specific receptions to generate leads and interact with customers
  • Organize and execute local area blitzes
  • Implement special promotions relating to sales segment
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • High School Diploma/GED. Bachelor's Degree preferred
  • Prior sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

  • Experience with Hyatt systems and Opera preferred 
  • Strong analytical skills relative to impact on hotel revenues
  • Ability to communicate effectively verbally and in writing
  • Strong understanding of revenue management principles
  • Ability to use reservation and revenue management systems to develop pricing and sales recommendations
  • Experience with Delphi.fdc preferred

Compensation Details

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About this Employer

Hyatt Place Des Moines/Downtown

418 6th Avenue
Des Moines, IA 50309

(515) 282-5555

Our Hotel

Hyatt Place Des Moines/Downtown is located in historic Downtown Des Moines and only minutes away from the Des Moines International Airport. Excellent service combined with all the conveniences and amenities one could want, sets Hyatt Place apart from other hotels in Downtown. Des Moines features four miles of climate-controlled skywalk connecting the hotel to event centers, shopping, dining and major businesses located in buildings such as the Ruan Center, 801 Grand/Principal Tower, EMC Insurance Building, Bank of America Building and Hub Tower among many. 

Visit the Court Avenue District for dinner, see a Broadway show at the Civic Center or stay into the evening to enjoy a variety of entertainment and nightlife. Wells Fargo Arena, Hy-Vee Hall, Polk County Convention Center and Veteran’s Memorial Auditorium are easily accessible via the skywalk or shuttle. For the family, Iowa’s famous State Fair, Science Center and IMAX theatre, Principal Park where the Iowa Cubs play and the State Capitol Building are just minutes away.