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Revenue Specialist, RMCC Mexico

Posted January 3, 2022

HIlton Sales - Mexico
Mexico City, Mexico
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About This Job

Description

The Revenue Management Consolidated Center (RMCC) offers owned, managed, and franchise hotels world-class revenue management talent and tools. The team is responsible for helping hotels consistently grow market share and outperform our competitors.

What will I be doing?

Do you love developing relationships and using analytics to advise your clients? If so, you should consider a career in Revenue Management at Hilton. You will be responsible for improving room revenue and growing the Revenue Per Available Room (RevPAR) Index (market share) for each hotel in a portfolio of 12 to 15 properties, depending on the market's complexity and services provided. As part of a team, you will build and support our culture of entrepreneurship and excellence in supporting our clients! You will:


  •  Form a trusting relationship with the hotel teams and other key revenue management partners.

  • Achieve the appropriate revenue strategy, including pricing, for all portfolio hotels.

  • Align with all partners on Revenue Management strategy and pricing. You will report directly to the workgroup’s Manager, Focused Service.

The Revenue Specialist interacts with key hotel team members, including the General Manager, Director of Sales, and Front Office Manager. Other key partners may include Regional Revenue Management team members, management company representatives, and other Commercial Services team members. We believe that to achieve a trusting partnership, you will establish rapport with the property teams and demonstrate an understanding of each hotel’s market, unique goals, and challenges.

More specifically, you will:


  • Conduct a daily pricing and strategy review for each property.

  • Formulate a plan to improve hotel performance, communicate that plan to the hotel team, and implement the changes in relevant systems, including OnQ R&I, OnQ RM, and GRO.

  • Send targeted daily communications describing relevant strategy changes.

Weekly, you will lead RM Meetings, including discussion on future issues such as booking pace, performance statistics, and other hotel-specific goals.

Next Steps:


  • Please submit your resume in English

  • Please check your email for an invitation to complete a video interview. You will receive this email if you meet the minimum qualifications.

**Please note that the video interview, as well as any subsequent phone, video, or in-person interview, will be conducted in English.

Requirements

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:


  • Outstanding interpersonal skills that build trust and instill confidence to motivate and influence others

  • Absolute discretion and confidentiality regarding sensitive information

  • Strong problem-solving and resolution skills. Ability to effectively address any issue in collaboration with others.

  • Capacity to work well under pressure and effectively balance multiple and concurrent tasks

  • Strong project and time management, and organizational skills

  • Ability to quickly learn new programs when required

To fulfill this role successfully, you should demonstrate the following minimum qualifications:


  • Fluent in both English and Spanish with effective written, verbal communication, and presentation skills

  • Proficiency with analyzing, interpreting, and explaining statistical data, to develop strategies and generate a course of action

  • Strong mathematical comprehension

  • Two (2) years or more of analytical experience within revenue management, data management, reservations, or front office operations

It would be useful in this position for you to demonstrate the following capabilities and distinctions:


  • BA/BS Bachelor’s degree in Hospitality, Business Administration, Finance, or Economics or a related field of study

  • Hospitality industry experience

  • Proficient in Revenue Management systems, hotel property management systems, and industry-related reports

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


EOE/AA/Disabled/Veterans

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About this Employer

HIlton Sales - Mexico

Av. Juarez No. 70
Mexico City, 6010
Mexico

Sales Office

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What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans