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Restaurant Server (breakfast & lunch)

Hilton Travel Benefits, TIPS, PTO, Insurance

Posted November 29, 2021

Hotel Fort Des Moines, Curio Collection by Hilton
Des Moines, IA
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About This Job

The benefits…

  • Hotel discount at locations worldwide!
  • Paid time off and holiday pay incentives!
  • Professional development and promotion opportunities!
  • Flexible schedules for full-time and part-time work!
  • 401(k) available for all associates!
  • Full benefit options available for full-time associates!

About this job...

Restaurant Servers provide attentive, dynamic, and inspiring tableside service for our restaurant guests.  Thorough knowledge of the food and beverage menus including recommended offerings and pairings is critical to success.  Restaurant Servers must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving.  The primary responsibility of a Restaurant Server is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

  • Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
  • Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
  • Accurately detail each order, ensuring accuracy and guest delight.
  • Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
  • Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
  • Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
  • Always maintain professionalism consistent with restaurant and company expectations.
  • Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
  • Take on additional tasks as necessary or assigned by restaurant leadership.

Success Factors...

  • Effective verbal and written communication skills
  • Must be able to speak, read, and write in primary language(s) used in the workplace
  • 8+ hours per day; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds frequently
  • Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality…

Founded in 19885 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company.  First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

compensation: 14.00

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About this Employer

Hotel Fort Des Moines, Curio Collection by Hilton

1000 Walnut Street
Des Moines, IA 50309

(515) 528-7733

Managed By

A historic base where presidents stayed

A favorite among presidents and celebrities including Elvis and Johnny Cash, our restored 1919 hotel is listed on the National Register of Historic Places. We're in the center of downtown Des Moines, a mile from the Wells Fargo Arena. The Iowa State Capitol is less than 10 minutes away, and we're 15 minutes from the Iowa State Fairgrounds.

Proudfoot & Bird

Fine Dining in every aspect. Proudfoot & Bird, named after the original Hotel Fort Des Moines architects, pays homage to the glamorous days of years past with every detail. Adorned with stunning marble tables, intricate gold ceiling inlay, plush soft seating, and grand circular bar we have recreated a time that was filled with elegance, extravagance, and indulgence. Housed in the historic Hotel Fort Des Moines, we have taken every step possible to protect a valued piece of Des Moines’ cherished history. Two semi-private dining rooms are available, seating eight and 10 guests, respectively. Comprised of handmade pastas, humanely raised poultry, waterfowl, prime cuts of beef, sustainably caught seafood and locally sourced produce, Proudfoot & Bird’s menu consists of world class fare. Timeless cocktails, local/regional beer selections, and a carefully curated list of award-winning wines have been chosen to pair perfectly with our culinary vision. We look forward to serving you