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Hotel Transportation & Valet Supervisor

Posted January 18, 2022

Horseshoe Bay Resort
Horseshoe Bay, TX
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About This Job

Transportation and Valet Supervisor


Oversees the dispatching of all transportation staff including bellman, valet, and drivers to ensure a seamless experience for the guests.  Answer phones for reservations, organize drivers, and make staffing decisions for every shift. This hands-on supervisor also directs all transportation staff on shift and must be willing to perform all tasks within the department


  • Coordinate, track, and assign both drivers and valet to operate effectively for our clients and guests.
  • Oversee hotel check-in process including arrival experience and traffic flow through hotel entrance / parking lots.
  • Maintain cleanliness in front of Hotel entrance and valet office.
  • Responsible for billing procedures and proper supervision of associates using SMS.
  • Maintain professional composure in high stress situations in order to make last-minute changes.
  • Maintain a constant awareness of resort amenity schedules and promotions.
  • Assist and back up department with any driving assignments or valet needs.
  • Access, input and retrieve information from department computer system.


  • Minimum age requirement - 21
  • High school diploma or equivalent.
  • Satisfactory background, motor vehicle report, and drug screening to meet requirements of insurance carrier. Must maintain a good driving record.
  • Knowledgeable of basic vehicle functions.
  • Previous hospitality and / or customer service experience.
  • Exceptional communication skills, detail oriented, and ability to learn in an ever changing work environment.
  • Good typing and computer skills, email, MS Office suite, web browser.


  • Multi tasking skills.
  • Good sense of direction and maps.
  • Knowledgeable of the resort and resort activities and services; knowledgeable of activities and services offered both on resort property and in the surrounding communities.
  • Proven telephone and customer service experience.
  • Pleasant personality.
  • Neat in appearance and well groomed.
  • Maintain proper associate uniform standards.
  • Maintain white running shoe which is slip resistant, enclosed toe and heel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

(830) 598-2511

400 Room Resort

Our Resort

Resting along the shores of Lake LBJ, Horseshoe Bay Resort's upscale, lifestyle vacation destination, puts you just a short drive from Austin and San Antonio. The picture-perfect Texas Hill Country scenery inspires you to unwind in modern rooms, suites and villas, many with views of the lake. Taste creative local cuisine at our restaurants, play a round on three championship golf courses and enjoy fun family activities, from boating to tennis. Say "I do" with a romantic lakeside wedding, indulge with a day at our resort spa, or host an intimate celebration in one of our scenic outdoor venues.