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Front Desk Agent

Posted November 20, 2021

EVEN Hotel Rockville- Washington, D.C. Area
Rockville, MD
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

EVEN Hotel Rockville- Washington, D.C. Area

1775 Rockville Pike
Rockville, MD 20852

(301) 881-3836

167 Room Hotel

www.ihg.com

Balance Work with Life at EVEN Hotel Rockville-Washington D.C. Area

Conveniently located near Washington D.C., Baltimore, Bethesda, Gaithersburg, and the Twinbrook Metro Station, EVEN Hotel Rockville-Washington D.C. Area makes getting to all the nearby excitement seamless.

Start your day with a thrilling trip to Washington D.C .'s famous memorials, tour through the Smithsonian Museums to experience exotic, informative exhibits, or catch a stunning show at the John F. Kennedy Center for the Performing Arts.

Stay productive with complimentary high-speed Wi-Fi and take full advantage of flexible workspaces that accommodate both sitting and standing. Business travelers will also have easy access to local businesses like Deloitte, GlaxoSmithKline and Kaiser Permanente, and the National Institute of Health.