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General Manager

Posted November 20, 2021

Graduate Iowa City
Iowa City, IA
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About This Job

Graduate Hotels®, is seeking a General Manager to lead Graduate Iowa City and its wonderful team of hospitality enthusiasts.  

Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown. 

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration. 

POSITION PURPOSE:

Responsible for leading a hotel and restaurant to achieve financial goals, promote Graduate brand service culture, and increase operating performance. Executes and follows budget, businesses plan, and solves property issues as they arise.  Builds lasting relationships by engaging with the community and ensures they recruit the best storytellers from within it. 

RESPONSIBILITIES INCLUDE:

  • Managing budgets and financial plans
  • Maintaining statistical and financial records
  • Setting and achieving sales and profit targets
  • Recruiting, training, and leading staff
  • Planning work schedules for individuals and teams
  • Being the property host by meeting and greeting guests
  • Resolving customer complaints and comments
  • Resolving employee issues with the assistance of Human Resources
  • Addressing problems and troubleshooting
  • Ensuring property events and conferences are organized and run professionally
  • Supervising property maintenance, supplies, renovations, and furnishings
  • Maintaining professional relationships with contractors and suppliers
  • Ensuring security measures for the property, employees and guests are effective 
  • Carrying out routine inspections of property, quality and services
  • Ensuring compliance with licensing laws, health and safety, and other statutory regulations
  • Act as a storyteller for our Brand, our Hotel, and it's unique design elements
  • Work with colleagues to deliver inspirational service
  • Represent the brand and property professionally at local events and within the property’s local community

EDUCATION AND EXPERIENCE:

  • Previous experience as General Manager at a similar size and type of hotel
  • Bachelor's Degree in Hospitality Management or Business preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to communicate effectively verbally and in writing
  • Demonstrated ability to lead a team
  • Excellent attention to detail
  • Financial savvy
  • Proficient in Microsoft Office products

About Graduate Hotels®

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country.  Each hotel pays homage to the heritage of its unique town through cultural nods to the local community.  Launched in 2014, there are currently 30 hotels across the U.S. and additional hotels set to open soon. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.

Graduate Hotels Management is an Equal Opportunity Employer.

Compensation Details

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About this Employer

Graduate Iowa City

210 South Dubuque Street
Iowa City, IA 52240

(319) 337-4058

231 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Iowa City is more than just a place to lay your head. While you’re with us, tee off in our Topgolf Swing Suite, grab a cocktail at our laid-back throwback, Gene’s, and sip an espresso at Poindexter Coffee, Graduate Hotels’ coffee concept. We’re the perfect spot for Hawkeyes – and their dogs! Pets stay free at Graduate Hotels.

We are proudly perched on the Ped Mall and a twenty-minute walk from Kinnick Stadium, just ‘cross the river from campus. We’re home team for Hawkeye games or a downtown caucus. The cafe is ripe for riffing on policy and opinion over cocktails and coffees and our bar is stocked with downhome vibes and tapped for fun.

With more than 9,000 square feet of meeting and event space, our hotel has a large ballroom, flexible event space, breakout rooms and a boardroom designed to accommodate groups up to 600 for weddings, social gatherings, receptions, corporate meetings and much more.