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Night Auditor - Front Desk Night Clerk

Posted November 21, 2021

Atlanta Marriott Peachtree Corners
Norcross, GA
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About This Job

Overview

The Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a "Runner" for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete.  The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records.  This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge of, or where to access to following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Pick up, count and maintain bank. Secure bank at all times.
  • Read the log book daily, and record all pertinent information in the log book.
  • Process currency exchange and payments to guest accounts.
  • Process adjustments, rebates, paid outs and credits as required.
  • Operate P.M.S. (Property Management System) and maintain security of system.
  • Verifies and makes corrections to the Room Rate Report.
  • Post and audit Banquet charges. 
  • Adjust outside Vendor activity.
  • Reconcile telephone calls and miscellaneous accounts.
  • Backup computer system files.
  • Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
  • Prints Food & Beverage end of day reports.
  • Audit Food & Beverage cashiers work and correct discrepancies.
  • Audit Rooms Cashiers work and correct discrepancies.
  • Audit all miscellaneous charges. (Banquets, Bars etc.)
  • Verifies package postings on house accounts.
  • Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
  • Run Room & Tax verifying that all room rates posted.
  • Verify Cashiers Report to drop log and paperwork.
  • Record room statistics.
  • Close P.O.S. after all work is balanced.
  • Run end of day program and close day.
  • Check that interfaces are up and running.
  • Run daily Flash Reports and distribute accordingly.
  • Run morning reports and backup reports and distribute accordingly.
  • Print express check out folios and distribute.
  • Sign out and brief relief.
  • Review Night Audit checklist and verify that all work has been completed.
  • Restock all printers.
  • Fill out and deposit payment and corresponding checks.
  • Review status of assignments and any follow-up action with on-coming Supervisor.
  • Document maintenance needs on work orders and submit to Manager/Supervisor.
  • Attend monthly department meetings and training sessions as necessary.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED)
  • One year previous experience in a similar position in a hotel.
  • Must be able to work the overnight shift 11pm -7am.
  • Basic computer skills required.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Atlanta Marriott Peachtree Corners

475 Technology Parkway
Norcross, GA 30092

(770) 263-8558

222 Room Hotel

www.marriott.com

Our Hotel

Our hotel offers a prime location near Technology Park, Perimeter Mall, The Forum on Peachtree Parkway and the city of Norcross. After diving into the local area, unwind in stylish settings at our redesigned rooms and suites. We provide luxurious bedding, 50-inch Smart TVs and thoughtful room service for your ultimate relaxation. Upgrade to our concierge-level for access to our lounge. Take your loved one for a romantic date night or enjoy a family-friendly meal at Restaurant 475. For your daily dose of caffeine, visit our on-site Starbucks. Need to host an event? Our nine indoor and outdoor venues offer the perfect backdrop for wedding receptions and business conventions. During downtime, keep up with your exercise routine at our fitness center and indoor pool.