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Floor Attendant - American Airlines Flagship Lounge

Posted November 24, 2021

AA Flagship Lounge
Los Angeles, CA
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About This Job

Summary

The Flagship Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.

Essential Functions

  • Ensures all food and beverages are arranged to established service standards
  • Sets up, stocks, cleans and maintains food and beverage offerings
  • Maintains all coffee and beverage services
  • Maintains standards of service and guest experience
  • Serves and responds to the food and beverage needs of guests
  • Uses tray for all guest service
  • Maintains in-depth knowledge of products on hand
  • Clears, cleans and sanitizes tables, seats, dining area and buffet area
  • Maintains food temperature
  • Provides comprehensive floor presence
  • Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)
  • Follows all established rules and sequence of service and dining etiquette standards
  • Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires at least 4 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment
  • Requires ability to demonstrate tact and discretion in interactions with premium clientele
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele
  • Requires ability to work long hours, while standing.
  • Possess strong sanitation habits.
  • Requires ability to provide strong customer service
  • Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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About this Employer

AA Flagship Lounge


1 World Way
Los Angeles, CA 90045

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