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General Manager

Posted November 24, 2021

Hotel Retlaw
Fond du Lac, WI
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General Manager for Boutique Hotel in Downtown Fond du Lac

About This Job

What you will be doing


Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property.  Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.


Executive Committee

Lead the Executive Committee utilizing a participative style:  be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.  Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.

Operating Budget

Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.

Departmental Objectives

Set written priorities and key objectives for each department head quarterly including action plan and completion date.  Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.


Monthly forecasting of operating staff and cost expenditures.  Business planning in line with forecasted sales and costs including guidance to department heads.

P & L Statement Critique

Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.  Review and approve all expenses in "other expense" categories in all departments.  Regularly review all major expenses to assure that monies are wisely expended.

Staff Relations

Develop a high level of loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.   Communicate, counsel and assist in staff development.  Be visible and available to all hourly personnel in accordance with the Company's open door policy.  Attend monthly department employee meetings whenever possible.

Staff Evaluation

Conduct performance appraisal and personal development plans for management staff.  Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.

Staff Hiring

Assure level of experience, knowledge and ability to meet job requirements of all hotel management.

Cost Controls

Review controls and assure adherence at all times in order to protect the hotel's property/assets.

Wage and Salary Administration

Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.

Future Business

Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.


Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.  Assure recommendation and implementation of price increases on a timely basis.


Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups.  Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.

Guest Service

Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.  Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.

Property Maintenance

Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.

Marketing Plan

Development of annual sales and marketing plan.  Monitor implementation of marketing plan action steps.

Sales Management

Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.  Regularly review individual productivity taking corrective action and guiding as needed.  Evaluate market mix and take action in order to best position the hotel for increased business.  Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.

Food and Beverage Promotion

Monitor the success of F&B promotion programs.  Take corrective actions as required.  Monitor sales levels in order to take steps to reverse negative sales trends.


Maintain credit policies at Front Office, Sales and Catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.

Front Office Management

Regular review of Front Office results in order to maximize room revenue.  Identify problem areas and initiate solutions.

Community Relations

Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.

Policies and Procedures

Assure that all Company policies and procedures are fully implemented throughout the hotel.

The ideal candidate for this position


Must have advanced knowledge in the following areas:

          -         hotel accounting principles

          -         food and beverage operation, catering

          -         hotel maintenance and repair

          -         hotel housekeeping and general cleaning

          -         personnel management

          -         sales and marketing for rooms, food and beverage

          -         front office procedures

          -         yield management

          -         hotel safety and security


Must be able to:

Plan financial strategies, delegate responsibilities to other, direct others at various professional levels, identify and solve problems, prioritize and coordinate multiple projects at one time, evaluate and resolve complex situations, lead the staff of the hotel utilizing a management style of a participative team approach


Must have the ability to:

          -         meet and greet guests and employees

          -         inspect rooms, all public areas and exterior of facility

          -         solicit potential business

          -         use general office equipment, including computers

          -         utilize general office procedures

Education/Formal Training:

Post high-school coursework in hotel administration/hospitality industry acquired through accredited college or business school, seminar and workshop attendance.  Bachelor’s Degree in Hospitality or Business Management is preferred. 


Minimum five years of prior General Manager hospitality experience required. 

Material and Equipment Used:

Basic office equipment and materials


General office, hotel environment

Physical Activities:

Inspecting all areas of interior and exterior of facility

Hotel Retlaw is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. If you need assistance, please contact

HOTEL RETLAW LLC is an EEO employer - M/F/Vets/Disabled

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About this Employer

Hotel Retlaw

1 North Main Street
Fond du Lac, WI 54935

(920) 204-0400

121 Room Hotel

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Our Hotel

Discover Hotel Retlaw, the perfect choice among hotels in Fond du Lac. We feature warm and welcome hospitality through personalized service. Step through our doors in the heart of downtown Fond du Lac and be immersed in the distant echoes of another era.

Hotel Retlaw has been restored to its former historical significance with a remarkable renovation completed in 2019. While the hallmark aesthetics of our property remain, contemporary elements can be found throughout, including stylish and unique décor.

About the company

At Greenwood Hospitality we believe in our culture “The Greenwood EFFECT” because it is everything we are made of: Engaged, Fun, Flexible, Equipped and Empowered, Community and Trust. We believe that forward-thinking, redefining excellence and partnership on all levels is our key to success. Our team members (a.k.a. Ambassadors) are our greatest asset and the heartbeat of our organization.

Hotel Retlaw strives to cultivate and attract talent that can provide positive guest services and works to assist and help colleagues to accomplish goals

Why people like to work here

Our Ambassadors are offered many benefits while being a part of the Greenwood Hospitality team. The following is a list of some of the benefits our Ambassadors enjoy access:

  • Medical, Dental, Vision, Life, AD&D, Hospital, Short-Term & Long Term, and Accident Insurance
  • 401k
  • Vacation and Sick Time Off
  • Free associate meals and parking
  • Discounts at Hotel Retlaw outlets
  • Discounts at Wyndham, Caesar Palace Hotels & Resorts, and Greenwood Hospitality Management Properties throughout the US
  • Planet Fitness Membership discount

    *Some benefits are only eligible to full-time Ambassadors.