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Loss Prevention Officer

Posted November 24, 2021

Hotel Granduca Houston
Houston, TX
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About This Job

Overview

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a northern Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's Bar, or experience the delectable cuisine in Alba Ristorante, one of Houston's most renowned fine dining Italian restaurants.

The Language of Luxury, Service and Serenity

The full-time Loss Prevention Officer is responsible for maintaining the safety and security of our guests, employees and hotel, while maintaining a cordial and professional demeanor according to LHW and Hotel Granduca standards.

  • To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.
  • Responsibilities

    Support the integrity and work ethics of the LP department  and hotel

    Maintain confidentiality hotel, employees and visitors' information

  • Maintain a cordial and professional demeanor to all guests, visitors and employees
  • Maintain knowledge of the hotel layout, rooms, services, hours of operations, location of all emergency equipment 
  • Maintain knowledge of hotel events, occupancy, VIP's and points of interest in local area
  • Log and deliver incoming packages, deliveries and mail to appropriate departments in a timely manner
  • Manage Lost & Found items 

  • Maintain confidentiality with investigations, reports and release information only to authorized individuals
  • Respect the privacy of guests and co-workers 
  • Be a role model in adhering to hotel and handbook policies and statutory regulations

  • Monitor and maintain control of vehicle parking lot
  • Conduct patrols and maintain visibility in and around hotel, especially during busy times
  • Promptly and professionally address disturbances and disruptive behavior by guests
  • Monitor surveillance cameras and report and investigate unusual or suspicious activities
  • Maintain awareness of hotel - indoors and outdoors

  • Assist with evacuation procedures during emergencies, fire drills and natural disasters
  • Adhere to department SOP's, Standard of Appearance and handbook policies
  • Participate in Safety/required meetings and conduct Safety briefings upon request

  • Adhere to OSHA and Safety regulations, Federal & State laws and TABC guidelines

  • Practice the Daily Core Values and 3 Steps of Service
  • Manage control of keys, parking passes, lockers, uniforms, shipping & receiving 

  • Maintain communication with accurate pass-down logs and checklists
  • Perform health screening at employee entrance

    Conduct safety and Risk management training

    Ensure all COVID and health protocols are followed

    Assist with Risk Management training

    Manage and report all W/C related cases in a timely manner

  • Administer basic 1st Aid/CPR to guests or employees and arrange medical attention if necessary
  • Perform other duties as assigned
  • Qualifications

    Minimum High School Diploma or equivalent

    College coursework preferred

  • At least 2 years' related LP experience in a full service luxury hotel

    Abilty to handle stressful situations with calmness and clear thinking

    Ability to monitor and review cameras for long periods

    Ability to work in a team environment or independently

    Ability to write and present detailed reports, based on facts

    Ability to address guest issues with a high degree of diplomacy

    Excellent work ethics and ability to adhere to and enforce policies and procedures

  • Excellent command of English and ability to follow verbal and written instructions
  • Bilingual - English/Spanish preferred

    Proficient in Microsoft programs - Word, Excel, Powerpoint

  • Excellent interpersonal and communication skills
  • Excellent telephone, email etiquette, time management skills, attention to detail
  • Ability to multi-task and maintain an organized work area
  • Critical thinking, sound judgement and ability to remain calm in all situations 
  • Excellent Report writing and presentation skills
  • Ability to make sound decisions based on facts
  • CPR/1st Aid Certification
  • Ability to lift, push, pull, carry at least 90 lbs
  • Ability to see, hear, speak, smell, taste, use both hands, walk and stand for long periods, sit, bend, crouch, run, reach 
  • Must be able to work assigned shifts  - AM, PM, weekends, holidays

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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    About this Employer

    Hotel Granduca Houston

    1080 Uptown Park Boulevard
    Houston, TX 77056

    (713) 418-1000

    122 Room Hotel

    www.granducahouston.com

    Our Hotel

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants.

    The Language of Luxury, Service and Serenity