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Front Office Supervisor

Posted November 25, 2021

Hilton London Metropole Hotel
London, England, United Kingdom
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About This Job

Description

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Now is an exciting moment to join the team at the Hilton London Metropole. The hotel is currently going through a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Event's Hotel!

Following the completion of the refurbishment, the hotel will boast 1,096 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms with capacity for over 1,350 guests, as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

This position is paying up £11 plus service charge

What will I be doing?

As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards


  • Supervise the efficient operations of reception including check in/out procedures

  • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved

  • Ensure that both the Front Office Manager are kept fully aware of any relevant feedback from Guests and/or other departments

  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

What are we looking for?

Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


  • Previous experience in a customer-focused industry

  • Previous supervisory experience

  • Previous experience in the hotel industry



What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

Requirements




EOE/AA/Disabled/Veterans

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About this Employer

Hilton London Metropole Hotel

215 Edgware Road
London, England W2 1
United Kingdom

44-207-402-4141

1,054 Room Hotel

www3.hilton.com

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At A Glance

At Hilton London Metropole, we combine a fantastic Central London location — great for visiting many of the capital’s favorite attractions — with comfortable guest rooms and first-class facilities. Here on business? We’re one of Europe's largest conference hotels, with 42 well-equipped meeting and event rooms. If entertainment's the reason you're in town, some of Eurpoe's best theater, shopping, dining and nightlife is just a short tube ride away.

Highlights

  • Book Direct on Hilton.com for Free Standard WiFi. HHonors Members Only. Premium WiFi has a fee.
  • Various dining venues including the modern EDG Bar & Lounge and our all new 'grab and go' restaurant, Herb N’ Kitchen
  • 20 minutes from Heathrow Airport; hotel outside of Congestion Charge Zone
  • 10-minute walk from Oxford Street, Marble Arch and Hyde Park
  • Major conference hotel for up to 3000 delegates with 42 conference and meeting rooms