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Front Office Manager

Posted December 25, 2021

Homewood Suites by Hilton Baton Rouge
Baton Rouge, LA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify an address employee opportunity areas
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Regularly reviews department budget to meet budgeted wages and general expenses
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Completes and monitors employee schedules
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Hires, trains and develops direct employees
  • Interacts positively and professionally with guests to resolve issues
  • Acts as Manager on Duty as required
  • Works nights, weekends, and holidays as needed
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum of 3 years in similar leadership role.
  • High School Diploma/GED, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Strong leadership skills
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Homewood Suites by Hilton Baton Rouge

5860 Corporate Boulevard
Baton Rouge, LA 70808-2703

(225) 927-1700

115 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Experience Homewood Suites by Hilton Baton Rouge, our extended stay all-suite hotel conveniently located off I-10, three miles from downtown Baton Rouge and Louisiana State University. Walk to restaurants and shops, or enjoy a movie. Take a short drive to Baton Rouge-area businesses including ExxonMobil, JP Morgan Chase, Dow Chemical, Albermarle, and Shell.

Explore the Louisiana capital’s attractions such as southern plantation homes and the Old Louisiana State Capitol, the USS Kidd or a riverboat casino. Sample Cajun specialties like jambalaya, gumbo, and crawfish. Pack up a tailgate picnic before an LSU football game.

Our one- and two-bedroom suites provide a home base for our Baton Rouge extended stay guests, business travelers, and tourists exploring Louisiana. Stay connected with WiFi in your suite or the business center. Try a recipe for Cajun dirty rice in your suite’s kitchen, equipped with a full-sized refrigerator, two-burner stovetop and microwave. Use our grocery shopping service to stock the pantry and refrigerator with your favorite juice, eggs, and frozen pizza. If you’re hungry for a midnight snack or forgot to pack your toothbrush, visit our 24-hour on-site store.