Search 27,119 current hospitality jobs

Lobby Ambassador

Posted November 25, 2021

W Mexico City
Mexico City, Mexico
Save this job

About This Job

Position Summary

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Save this job

About this Employer

W Mexico City

Campos Eliseos 252, Chapultepec, Polanco
Mexico City, 11560
Mexico

+52 55 9138 1800

237 Room Hotel

www.marriott.com

Follow us:

Our Hotel

W Mexico City is located off Reforma Boulevard in the stylish Polanco neighborhood where trend-seekers meet to explore chic shops, a fast- paced cultural landscape and tempting nightlife. It features custom details defining an extraordinary experience. Stay in style with sleek, fashionable furnishings and signature touches at our 237 sparkling guest rooms and suites. Keep the party going at the Living Room Bar featuring an exclusive, daring décor and the most innovative signature cocktail collection in the city.Perfect for work and play, W Mexico City offers everything you need spectacular event with fresh, innovative spaces. With 9 meeting studios totaling 7,700 square feet of space, we can set up events for anywhere from 10 to 340 guests.