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Event Services Manager (NE)

Posted November 25, 2021

Residence Inn Orlando at SeaWorld®
Orlando, FL
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About This Job

Job Summary

Assists in supervising team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Supporting Event Services Operations
  • Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.
  • Delegates tasks to ensure room sets are “on time” and meet Event Service Standards.
  • Manages departmental inventories and assets including par levels and maintenance of equipment.
  • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
  • Ensures candy rotation on all meeting room sets (if applicable).
  • Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
  • Conducts function room inspections prior to each function to ensure the room is set according to specifications.
  • Maintains cleanliness and sanitation standards in all banquet operation areas.
  • Coordinates routine maintenance to ensure a quality meeting facility.
  • Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
  • Coordinates the necessary departments to maintain the meeting room standards.
  • Reviews the Diary weekly to ensure space maximization.
  • Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Providing Exceptional Customer Service

  • Makes presence known to customer at all times.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

  • Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.
  • Ensures employees understand expectations and parameters.
  • Attends and participates in all pertinent meetings.
  • Leads shifts and actively participates in the servicing of events.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Conducts monthly department meetings with Event Service staff.
  • Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Residence Inn Orlando at SeaWorld®

11000 Westwood Boulevard
Orlando, FL 32821

1-407-313-3600

350 Room Hotel

www.marriott.com

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Explore the conveniently located Residence Inn Orlando at SeaWorld, ideal for your next family vacation. A 2012 TripAdvisor Certificate of Excellence recipient, this official SeaWorld® Orlando hotel offers exclusive perks such as dining discounts, seasonal early park entry, free quick queue and complimentary transportation. This Orlando, FL hotel is right by SeaWorld®, Aquatica and Discovery Cove and just minutes from all other major area theme parks. Escape to the nearby Orlando Premium Outlets to enjoy discounts at over 120 stores. Our spacious Orlando hotel near Universal Studios® offers suites that are 50 percent larger than typical hotel rooms and include amenities such as free high-speed internet access and a fully-equipped kitchen. One and two bedroom Orlando hotel suites are available for the perfect family vacation. Begin each morning with the complimentary breakfast buffet at this hotel near SeaWorld® Orlando, and enjoy on-site amenities such as a heated outdoor pool, game room & sports court.