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Front Desk Agent

Posted November 9, 2021

Sheraton Suites Wilmington Downtown
Wilmington, DE
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First impressions count! You set the tone for guests at arrival, during their stay, and when they leave. If you enjoy interacting with people and thrive in a fast paced environment, then you want to apply with us! THIS POSITION IS ELIGIBLE FOR A $200 DOLLAR SIGN ON BONUS AFTER 90 DAYS OF SUCCESSFUL

About This Job

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.  This position is second shift.  3PM - 11PM

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

  • Paid vacation
  • Personal/Sick Days
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Free Parking
  • Matching 401-K
  • Room Discounts
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About this Employer

Sheraton Suites Wilmington Downtown

422 Delaware Avenue
Wilmington, DE 19801

(302) 654-8300

223 Room All Suite

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

Located in the heart of Brandywine Valley, Sheraton Suites Wilmington Downtown offers a world of thoughtful services, impeccable accommodations and unparalleled comforts. Recharge in our pet- friendly hotel suites with perks including luxury bedding, mini-refrigerators, microwaves, flat-panel TVs and cozy pullout sofas. Club-level suites grant access to our exclusive Sheraton Club Lounge with amenities such as free Wi-Fi and daily breakfast. Guests can dine on delicious American cuisine at Basil Bar & Grill for breakfast, lunch and dinner. For those planning a professional or social event, they'll appreciate our event venues, which are expertly supported by planning services, technology and catering options. Our hotel's location makes it easy to explore the area's most popular destinations including Frawley Stadium, Delaware Art Museum and Christiana Care Wilmington Hospital. Resort to the relaxation at Sheraton Suites Wilmington Downtown in Delaware.