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Rooms Operational Support Manager

Posted May 18, 2022

Parrot Key Hotel & Villas
Key West, FL
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About This Job


Opportunity: Rooms Operational Support Manager, Independent Collection Hotels

HHM, formerly known as Hersha Hospitality Management, operates nearly 130 hotels across the United States. It provides turnkey hotel management, asset management and receivership for properties with leading brand affiliations such as Marriott, Hilton, Hyatt and Intercontinental Hotel Group. In addition, The Independent Collection, HHM’s division of luxury and lifestyle hotels, is the fast-growing platform for managing, promoting, and identity building for independent hotels. The Independent Collection aims to drive premium investment returns from independent hotels located in standout neighborhoods of gateway cities across the US.

The Independent Collection team is comprised of motivated, energetic and creative individuals so the ideal candidate for this role should be detail-oriented, highly accountable, and passionate about lifestyle hotels as well as project management. This position reports to the EVP of Operations for the Independent Collection and is based in the HHM Philadelphia Corporate Office. Salary is commensurate with experience.

Essential Job Functions:

Operating Supplies & Equipment

  • Research, source and procure operating supplies & equipment (OS&E) including, but not limited to, hotel linen package, terry, in-room glass& service ware and bath amenities.
  • Procure product samples with vendors for internal and ownership review.
  • Project manage programming logistics and coordinate specifications with vendor and property team to ensure timely and accurate implementation.
  • Maintain hotel programming standards post-implementation to ensure hotel product is consistent and on-brand; includes managing evolving OS&E programming issues and property inquiries.
  • Review competitor programming and provide insights to internal brand team for review.
  • Help facilitate capital expense workflow requests.

Operational Software Systems 

  • Investigate operational software initiatives and manage review process from brand team and operations team (as needed).
  • Archive all research for reference and future implementation.
  • Maintain existing operational software systems including deployment of new features, creation of new usernames/logins, property system training, internal inquiries and new property on-boarding.
  • Project manage special implementations including, but not limited to, migration of property management systems, updating brand video in hotel and back-of-house communication tools.
  • Act as the liaison between the vendor and the properties.
  • Investigate and problem solve issues with software systems.

Orientation & Training 

  • Conduct all new hire orientation for all operational and field representatives.On-boarding above property associates on existing brand standards.
  • Monitor online service training and conduct regular compliance audits
  • Assist with the maintenance of brand programming guide.

Ad-Hoc Requests

  • Handle ad-hoc requests from internal and external teams.
  • hotel projects, as requested.
  • Follow up with Misc. requests from HT & HHM Execs

Position Requirements

  • Hospitality, Project Management, or business-related degree required.
  • 2+ years’ experience in Hospitality
  • Experience in all aspects of project management
  • Highly organized and detail-oriented
  • Proficient in Excel, Word, PowerPoint, Outlook.

Work Environment and Context

  • Occasional travel required.
  • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

PARROT KEY HOTEL & VILLAS IS AN IDYLLIC KEY WEST HIDEAWAY OFFERING SIMPLE LUXURY, COMFORT AND STYLE IN A SERENE WATERFRONT OASIS. Five acres of award-winning tropical gardens surround Parrot Key, with pretty paths meandering through colorful foliage and beautiful landscaping. Four sparkling pools are nestled among their own private sculpture garden with The Grove Kitchen & Bar offering a range of refreshing drinks and delicious food. Each guestroom, suite and villa boasts spectacular views of either the calm ocean or the lush gardens. From your peaceful haven, it’s hard to believe that the energetic and eclectic vibe of Old Town Key West, is just a 3 miles away.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Parrot Key Hotel & Villas

2801 N. Roosevelt Boulevard
Key West, FL 33040

(305) 809-2200

148 Room Hotel

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Our Luxury Waterfront Hotel

Parrot Key Hotel & Villas is back and better than ever. With glimmering pools, hammocks and cocktails — the island life awaits…

We have a brand new, refined, and completely refreshed look while still staying true to our original Key West spirit. While the full experience won’t be complete until the New Year (guests are going to love The Grove Kitchen & Bar, we promise it’ll be worth the wait), we’re excited to welcome travelers to stay with us and preview Key West’s newest island getaway. 

We invite visitors to come see us and enjoy little preview of what’s to come at a special preview rate. Our guest rooms are complete and awaiting your arrival. Our poolside Tortuga Bar, open for our preview period, is also open and ready to pour favorite island cocktails.