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Housekeeping Manager

Posted January 19, 2022

Residence Inn Winston Salem/Hanes Mall
Winston Salem, NC
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About This Job

What you will be doing

You will provide excellent service by anticipating the guest’s needs and exceeding their expectations by leading the housekeeping team.

Essential Functions:

  • Provide the highest quality of service to the guest at all times.
  • Responsible for supervision of all housekeeping employees.
  • Inspect all rooms and correct deficiencies. 
  • Maintain proper inventory of linen and supplies, purchase needed linen and supplies while staying within budget.
  • Attend staff meeting, perform daily morning stand ups ad other meetings as needed. Maintain proper inventory of lined and supplies at the front desk. 
  • Create weekly schedules for room attendants, houseman, and laundry staff.
  • In the absence of housekeepers, clean rooms and provide supplies needed to guests.
  • Supervise special projects. 
  • Be able to lift and carry 30lbs.; push and pull up to 60 lbs.
  • Other duties as assigned
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

The ideal candidate will possess

  • Basic knowledge of the general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
  • Basic Reading and Math skills.
  • Ability to read and speak the English language and comprehend simple instructions.
  • High School Diploma, GED or 2+ years experience or an equivalent combination of education and experience. 
  • Great attitude.
  • Exceptional leadership skills.
  • Commitment to exceptional guest service.
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About this Employer

Residence Inn Winston Salem/Hanes Mall

3885 Oxford Station Way
Winston Salem, NC 27103

(336) 837-3960

105 Room Extended Stay

www.marriott.com

Managed By

Explore Historic Bethabara Park and Old Salem

You'll thrive at Residence Inn by Marriott Winston Salem Hanes Mall with the convieince and space you need. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. Spacious studio and one--bedroom suites offer separate living and sleeping areas so you can spread out and relax. Our guestroom entertainment system which includes access to Crackle, Hulu, Netflix, Pandora and YouTube will help you stay current on Movies, Music and your favorite Television Shows. A fully equipped kitchen is ready for your Culinary Cuisine Masterpiece. We also do your grocery shopping for you free of charge and deliver it right to your refrigerator while you are out. Free High Speed Internet access for connecting to your Career or Social Circle. Complimentary hot breakfast to start mornings off right and "The Mix" to end the day well. Refresh at our fitness center to strengthen your body and soul. Relax and unwind while enjoying a craft beer or customized cocktail in our lobby bar.