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Director Sales & Marketing

Posted December 5, 2021

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Hilo, HI
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About This Job

Job Summary

The Director of Sales & Marketing-Full Service has direct oversight of planning and managing the overall sales and marketing for a Full Service hotel. The intention is to achieve optimal occupancy growth in existing accounts and generating new business all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee day-to-day operations of the hotel sales division including but not limited to direct sales efforts follow-up and proper sales administration and training. This role will ultimately recommend the sales forecast marketing advertising sales plans programs and annual budget for no more than one Full Service hotel; manages within approved plans and budgets.  Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

Qualifications

  • At least 6 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience.
  • Must have a valid driver’s license in the applicable state.
  • Must possess highly developed verbal & written communication skills to frequently negotiate convince sell and influence other managerial personnel hotel guest(s) and/or corporate clients.
  • Must have thorough experience with professional selling skills: opening probing supporting closing
  • Shows strong analytical skills and strategic vision in establishing appropriate sales deployment
  • Must be proficient in general computer knowledge especially Microsoft Office products
  • Must be able to work independently and simultaneously manage multiple tasks
  • Strong organization and presentation skills
  • Demonstrated ability to effectively interact and manage people of diverse socioeconomic cultural disability and ethnic backgrounds while solving complex problems and creating a productive sales team
  • Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. 
  • Must work well in stressful high pressure situations; maintain composure and objectivity under pressure.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

  • Coordinate all group transient and catering sales solicitations and bookings to maximize overall revenue.
  • Develop recommend implement and manage the division's annual budget and the advertising public relations marketing and sales plans and programs for the hotel to maximize rate occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations. 
  • Proactively conduct outside sales calls conduct sales tours and entertain clients. 
  • Understand the content reflected in contracts and how to negotiate terms therein. 
  • Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Adheres to Aimbridge Hospitality’s established regulations company standards sales standards and sales metrics related.
  • Comply with attainment of individual goals as well as team goals and budgeted metrics.
  • Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue. 
  • With input and guidance from the GM and/or Corporate HR manage Human Resources in the division in order to attract retain and motivate the employees; hire train develop empower coach and counsel conduct performance and salary reviews resolve problems provide open communication vehicles discipline and terminate as appropriate. 
  • Supervise Catering & Event Management Team (as applicable) to ensure that the Catering Food & Beverage and Meeting Room rental budgets are met or exceeded.
  • Develop a full working knowledge of the operations and policies of the hotel including Sales Food and Beverage Front Office and Reservations.
  • Maintain strong visibility in local community and industry organizations.
  • Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis.
  • Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave Aimbridge Digital or Branded field marketing).
  • Travel on a weekly basis as required. 
  • Act as directed on behalf of the General Manager in his/her absence; performing any other duties as requested by management.
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About this Employer

Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

93 Banyan Drive
Hilo, HI 96720

(808) 969-3333

378 Room Hotel

doubletree3.hilton.com

At A Glance

Boasting a stunning oceanside location with magnificent views of Hilo Bay and Mauna Kea, Grand Naniloa Hotel Hilo - a DoubleTree by Hilton occupies a historic site amidst a lush, tropical landscape. Our setting also offers guests access to Hilo Airport, just 2 miles away. Tee off on our 9-hole golf course, or soak up the sunshine in our beautiful outdoor swimming pool. Energize in the complimentary fitness center, or rent some water sports equipment and take to the waves.

Our inviting guest rooms offer WiFi, a generously sized work desk, microwave, refrigerator, and in-room safe. Upgrade to an ocean-view suite with a separate living area and a balcony offering ocean views. Savor breakfast, lunch and dinner in our restaurant, which has indoor and outdoor seating. Admire sweeping vistas of Hilo Bay from the large deck of our Lobby Lounge.