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Housekeeping Manager

Posted November 24, 2021

The Condado Plaza Hilton
San Juan, PR
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About This Job


An Housekeeping Manager will support all Housekeeping operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.

What will I be doing?

As an Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Housekeepin Manager will also be required to assist the housekeeping Director and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Assist with overseeing Housekeeping operations

  • Operate within departmental budgets through effective stock and cost controls and well managed schedules

  • Support departmental targets and objectives, work schedules, budgets, and policies and procedures

  • Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotel brand standards

  • Perform routine inspections of all Housekeeping areas and report any issues to the Housekeeping Director

  • Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security

  • Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work

  • Ensure team members have an up-to-date knowledge of all room categories and amenities

  • Assist the Housekeeping Director to maintain good communication and work relationships in all hotel areas and with external customers and suppliers

  • Ensure staffing levels cover business demands

  • Ensure ongoing training to support the Housekeeping Director

  • Ensure communication meetings are conducted

  • Manage staff performance issues in compliance with company policies and procedures

  • Support managing, training and developing the team

  • Provide excellent guest service

  • Assist other departments wherever necessary


What are we looking for?

An Housekeeping Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow

  • Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

  • A high school certificate or equivalent

  • High level of commercial awareness and cost control capabilities

  • Proficiency, at a basic level, with computers and computer programs, including Microsoft Office

  • Excellent leadership, interpersonal and communication skills

  • Committed to delivering high levels of customer service

  • Ability to work under pressure

  • Excellent grooming standards

  • Flexibility to respond to a range of different work situations

  • Knowledge of Workplace, Health, Safety and Hygiene is essential

  • Strong communication skills

  • A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Familiar with Property Management Systems

  • Experience managing a department and Profit and Loss account

  • High level of IT proficiency

What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








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About this Employer

The Condado Plaza Hilton

999 Ashford Avenue
San Juan, PR 00907

(800) 445-8667

572 Room Hotel

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At A Glance

Condado Plaza Hilton has a breathtaking oceanfront location near Old San Juan. Your private balcony offers views of the Atlantic Ocean and Condado Lagoon. Make use of our business center or discover our cove-like beach, pools, watersports and 24-hour fitness center. 

  • Oceanfront hotel in the heart of San Juan
  • 7 miles from Luis Muñoz Marín International Airport
  • Perfect location close to shops, beaches and attractions
  • 19 meeting rooms, outdoor areas with ocean views
  • Complimentary 24-hour fitness center
  • Kayaking, paddling, underwater reef snorkeling and more!