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Clerk - Front Desk - Embassy Suites San Juan Hotel & Casino

Posted November 17, 2021

Embassy Suites by Hilton San Juan Hotel & Casino
Carolina, PR
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About This Job

Description

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
  • Respond to guest inquiries and in a timely, friendly and efficient manner
  • Provide driving and/or walking directions to guests to local destinations
  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
  • Provide or obtain accurate information

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About this Employer

Embassy Suites by Hilton San Juan Hotel & Casino

8000 Tartak Street
Isla Verde
Carolina, PR 00979

(787) 791-0505

299 Room All Suite

embassysuites3.hilton.com

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At A Glance

Enjoy your stay at Embassy Suites by Hilton San Juan Hotel & Casino in beautiful San Juan, Puerto Rico. This all-suite hotel is located in the Carolina area of San Juan, just two blocks from Isla Verde Beach and features a tropical free-form outdoor pool and waterfall surrounded by lush foliage. Our spacious two-room suites have a private bedroom and separate living room with a dining/work area. The living room features a refrigerator, microwave, wet bar, a sofa bed and a TV in every room.

Embassy Suites San Juan offers great value with a free made-to-order breakfast each morning and complimentary Evening Reception. Meet with friends and enjoy a relaxing coffee in our tropical atrium. Stay connected to the office, family and friends with complimentary WiFi, and keep up your gym routine in the fully-equipped fitness center. Arrange a tour of nearby Old San Juan at our Tour Desk or spend the day relaxing with a spa service. In the evenings, sip cocktails at the Oasis Casino and Lounge with live entertainment on weekends.

Plan your next business meeting in 10,000 sq. ft. of flexible meeting space. The La Vista Room, with spectacular views of the lagoon-style pool and access to our outdoor terrace, offers a stunning setting for Caribbean destination wedding receptions and social events.