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Night Auditor

$500 sign on bonus/MUST HAVE 1 YEAR PRIOR FRONT DESK OR NIGHT AUDIT EXPERIENCE

Posted January 17, 2022

San Antonio Marriott Northwest
San Antonio, TX
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About This Job

Job overview

As a Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.  The Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

The ideal candidate will:

  • Have one year of hotel, customer service and/or accounting experience.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have strong computer skills and brand POS experience.
  • May fulfill Manager on Duty shifts.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. 
  • Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Provides a professional image at all times through appearance and dress.
  • MUST HAVE 1 YEAR PRIOR FRONT DESK OR NIGHT AUDIT EXPERIENCE

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Vacation, Wellness Days & Holiday Pay
  • Employee Assistance Program
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About this Employer

San Antonio Marriott Northwest

3233 NW Loop 410
San Antonio, TX 78213

(210) 377-3900

296 Room Hotel

www.marriott.com

Our Hotel

Newly renovated hotel with a free shuttle service to the nearby San Antonio International Airport (SAT) and free hotel parking, there is no better choice than the San Antonio Marriott Northwest for a visitor's stay in San Antonio, TX. Our high-class guest rooms include plush pillow-top mattresses, pull-out sofa bed, HDTV with premium channels, elegant bathrooms, and high-speed WiFi. Guests can relax after a long day in our outdoor pool complete with sundeck or take advantage of our fitness center. 

Anyone can make their meeting, wedding or Quinceanera an unforgettable experience in one of our 9 event venues with space for up to 675 guests! 

We are happy to offer a meal and cocktail at our hotel restaurant and lounge or for our guests to dine privately with our superb room service. 

Our hotel near San Antonio Airport is just 15 minutes from the San Antonio Zoo, University of Texas San Antonio, and Six Flags Fiesta Texas. Other nearby attractions include The Alamo, San Antonio River Walk, San Antonio College, Sea World and of course downtown San Antonio.