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Banquet Houseman

Posted November 8, 2021

Hilton Ponce Golf & Casino Resort
Ponce, PR
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About This Job


A Banquets Houseman with Hilton, will be responsible for the set-up, break down and cleaning of all banquet spaces and functions while assisting guest in functions areas as needed.

What will I be doing?

A Banquets Houseman is responsible for supporting Food and Beverage operations by delivering an excellent Guest and Member experience while ensuring cleanliness of all areas and maintaining equipment. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Maintain cleanliness of banquet, meeting and conference areas to meet established cleanliness and quality standards

  • Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.

  • Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner

  • Ensure guest satisfaction throughout the meal service

  • Serve alcoholic/non-alcoholic beverages in accordance with  federal, state, local and company regulations

  • Cleaning includes, but is not limited to removing trash, stocking and maintaining supply rooms, reporting maintenance deficiencies for repair/replacement, ensuring proper linen supply and cleaning.

  • Ensure equipment is in full working order and report any defects

  • Project a professional demeanor at all times, to guests and team members

  • Assist in other food and beverage areas, as needed

  • Able to lift and push banquet equipment

  • Assist with set ups to ensure department runs efficiently

  • Manage the set up relating to Food and Beverage functions in a timely manner

  • Lift/Pull/Push at least 50 pounds

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Attend training provided by the hotel


What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:


  • Basic knowledge of Meeting Rooms Set up, service standards, guest relations and etiquette

  • Knowledge of appropriate table settings and service ware

  • Must posses strong organizational skills

  • Ability to work in outdoor areas

  • Be familiar with all events happening at the hotel

  • Ability to perform under pressure effectively for extensive periods of time while maintaining professionalism

  • Passion for delivering exceptional levels of guest service

  • Positive attitude

  • Good communication skills

  • Excellent grooming standards

  • Ability to work on your own or in teams

To be successful in this role, the candidate must be able to demonstrate the following:

  • 3 years of operational experience in hotel banquets logistics, required

  • 2 years college and/or technical educational related background, preferred

  • Bilingual (English and Spanish), required

  • Available to work different shifts and days

  • Strong problem solving skills

  • Ability to lead others in providing excellent guest experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!




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About this Employer

Hilton Ponce Golf & Casino Resort

1150 Caribe Avenue
Ponce, PR 00716

(787) 259-7676

254 Room Resort

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At A Glance

Our beachside location has a view of the Caribbean sea yet is only 10 minutes from Mercedita Airport and 5 minutes from downtown Ponce. We have everything you need for an unforgettable stay – elegant rooms and suites, first-class dining and facilities for business, relaxation and recreation. Luis Muñoz Marín International Airport is just 90 minutes from our resort. 

Host a fairytale wedding or a waterfront event at the Hilton Ponce Golf & Casino Resort. Set on the Caribbean Sea, this Ponce hotel provides a stunning backdrop for a business meeting or social gathering. The hotel offers a range of meeting rooms, an elegant ballroom and a full service business center.

  • Beachfront resort in Ponce, Puerto Rico
  • 27-hole golf course, club house, and casino
  • Precor© fitness center, two pools, and whirlpool spa
  • Restaurants, bars, and kids entertainment