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Assistant General Manager

Posted November 8, 2021

Hilton Garden Inn - Boise Downtown
Boise, ID
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Hilton Garden Inn Boise Downtown seeks energetic, creative, and hospitable candidate for Assistant General Manager

About This Job

Hilton Garden Inn® is the award-winning, upscale, yet affordable hotel  brand that enables travelers to discover and connect while on the road.  Through our prime location in Downtown Boise, our inviting social spaces, and  high-end amenities, we ensure guests that they will have a great stay at  an even greater value. At Hilton Garden Inn Boise Downtown, we promise  to do whatever it takes to ensure our guests are satisfied.

The  Hilton Garden Inn Boise Downtown is located near many downtown businesses and Boise State University. All 132 rooms offer upscale decor, Serta beds,  flat-screen TVs and free Wi-Fi. The Garden Grille and Bar (open for Breakfast and Dinner) is a casual restaurant that offers a wide variety of American Fare in addition to local craft beers, daily drink specials, and a generous wine selection. Our Hotel also boasts a 24 hour fitness center, pool and spa, and over 4,000 sq ft of meeting space. This franchised property is a proud part of the B&T  Hospitality Management portfolio.

Job Description

This position is responsible for assisting in the overall management and  operation of the hotel. Uses leadership skills to drive revenue,  maximize profit and ensure quality. Effective management of assigned  staff to ensure achievement of overall financial results, guest  satisfaction and positive employee relations.

  • Assists and responds to guests in a friendly and positive fashion,  while providing the highest level of service to the guest.  
  • Addresses guest needs and concerns in a proactive and effective manner.
  • Sets a strong example for other associates through exemplary guest service.  
  • Works with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
  • Communicates the needs of clients as identified on Group Resumes  and BEO’s to appropriate hotel staff. Comfortable in taking sales calls  or performing walk in tours when necessary.
  • Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
  • Works with the General Manager to identify potential obstacles to exemplary service.  
  • Uses available tools and knowledge to suggest ideas and maximize guest satisfaction scores.
  • Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the  survey results.
  • Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
  • Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
  • Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
  • Adjusts expenditures according to fluctuating business needs in a timely manner.
  • Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
  • Responsible for assisting with the ongoing training and  development of hotel associates and maintaining all necessary training  records.
  • Ensures the new hire training process effectively prepares new  team members for their positions. Analyzes current training programs and  adjusts as needed.
  • Implements new B&T Hospitality Management and brand training initiatives in a timely manner.
  • Utilizes training resources effectively and ensures all training requirements are met.
  • Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
  • Prepares and conducts annual employee reviews in a timely manner.
  • Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
  • Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
  • Promotes fair treatment and open door policies with all associates.
  • Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
  • Demonstrates clear and effective written and verbal skills.
  • Promotes a productive, professional and collaborative work environment.
  • Provides clear direction to the hotel team.
  • Plays an active role in leading daily team meetings and  weekly/monthly departmental/hotel meetings to ensure proper  communication and planning occurs.
  • Leads and participates in monthly Safety Committee Meetings.
  • Assists in conducting routine inspections of the hotel operation/building to maintain standards of B&T Hospitality Management, brand, local, state and  federal regulations.
  • Ensures a clean and safe work environment.
  • Understands the importance of handling all guest and employee  accidents/incidents in a timely and effective manner while following B&T Hospitality Management policy.
  • Completes B&T Hospitality Management incident reports and follows up within appropriate time frame.
  • Assists in promoting corporate safety programs and initiatives.
  • Ensures OSHA/SDS Management and Compliance.
  • Assists the General Manager as needed.
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About this Employer

Hilton Garden Inn - Boise Downtown

348 South 13th Street
Boise, ID 83702

(208) 342-7000

A Bright and Modern Hotel in Downtown Boise, ID

Have a pleasant stay at Hilton Garden Inn Boise Downtown. Our hotel is a short walk to prominent offices, restaurants, the Boise Convention Center and Idaho State Capitol, and Boise State University is just 2 miles away. Travel around downtown stress-free with our complimentary shuttle service – see the Front Desk for details. It's easy to enjoy the great outdoors of Idaho while you're here with excellent hiking, biking, rafting and skiing nearby.

Start your day with cooked-to-order breakfast in The Garden Grille & Bar® and unwind in the evening with a local craft beer. Our dining options go round-the-clock with Evening Room Service and a 24-hour Pavilion Pantry® stocked with drinks, snacks and frozen meals. Relax after a busy day with a dip in the heated indoor pool or a workout in the fitness center. We have over 4,000 sq. ft. of attractive and well-equipped event space across our boardroom and conference rooms, perfect for meetings and celebrations of up to 280 guests.