The Spa Guest Agent for Maybourne Beverly Hills Hotel is to provide spa guests and members with five-star service in addition to promoting the retail outlets and increasing retail revenues.  

What will I be doing?

As a Spa Guest Agent, you would be responsible for the front desk reception area at the spa.  Includes the greeting of all guests, assisting guests with spa services, booking all appointments and assist with transitional cleaning of locker rooms and relaxation area as needed to ensure the guest receive a relaxing 5 Star Spa experience.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Provide 5 Star service to spa guests and members through greeting, guiding, and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations. 
• Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
• Ensure the highest quality of service through aiding in gift certificate sales, with guests, incoming calls, sales and resolving guest concerns.
• Retail support through restocking, inventory assistance and sales.
• Provide services to guests in a timely, courteous, and proficient manner.
• Assist massage therapist with daily operations to support healthy teamwork and contribute to the success of the Spa. 

What are we looking for?

Maybourne Hotel Group has been a leader in the hospitality industry. Every Colleague of Maybourne Beverly Hills is responsible to ensure that each and every guest has a most memorable experience. This experience begins with the safety and security of our hotel and staff and is enhanced by going the extra mile in our efforts. Each colleague plays a crucial role in the maintenance of their workspace before and during their shift, and our guest’s experience is always the top priority. 

Every Colleague must foster the ability to embrace and champion the Maybourne Beverly Hills Purpose:

Providing guests with the most memorable experience

1. Go the EXTRA mile in our efforts
2. Be Respectful to our guests and colleagues
3. Deliver service in a caring fashion
4. Be OUTSTANDING
5. Express your own personality – Create your legacy
6. Be your natural self – Be genuine and sincere with the guest and colleagues

Skills Required

• 1-2 years of spa front desk experience.
• Excellent verbal communication skills.
• Pro-active awareness, sound judgment, common sense and conflict resolving skills. 
• Efficient and well-organized; able to handle simultaneous, varied tasks.
• Assertive with an outgoing personality.
• Professional image in dress and poise.
• Knowledge of all spa service available.
• Promotion and sales oriented

Who you would be working for:

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley and The Maybourne Beverly Hills – four of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.