Search 29,990 current hospitality jobs

Front Desk Supervisor

Posted August 6, 2022

Aviator Hotel & Suites
Saint Louis, MO
Save this job

About This Job

Widewaters Hotels is looking for a fun and enthusiastic Front Office Supervisor to join our awesome team! We have a fantastic benefits package with very generous PTO policy and no waiting period to use. We offer Health, Dental, Vision insurance starting after only 60 days and a 401K program with a great employer match. Immediately, upon starting you’ll be eligible to participate in our Associate Referral Bonus Program, which puts extra money in your pocket to help us recruit! You’ll also be joining a team of dedicated individuals that truly care about creating memorable moments for our guests. Apply with us today, we’re hiring great team members now!

The Front Office Supervisor is responsible for overseeing the daily operations of the Front Office and assisting the Front Office managerial personnel in the overall operation of the Front Office. This employee will ensure that front desk communications meet hotel standards for maximum guest satisfaction. This employee will act as the main contact for guest and other hotel departments in the absence of Front Office managerial personnel or as required.  

What you will be doing
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Make and confirm reservations.
  • Review current day expected arrivals and check all VIP and special request reservations to ensure that they are preregistered, blocked properly and other departments are notified of room assignment.
  • Review daily room availability and relay all pertinent information to front desk agents, reservations, telephone operators, department managers and other supervisors.
  • Complete room’s reports as necessary.
  • Resolves guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Oversee front office operations in the absence of the Front Office Managerial Personnel.
  • Observe and supervise front desk agents and ensure that established procedures are completed in accordance with policy and procedures.
  • Assists and/or develops the scheduling with the General Manager or Front Office Managerial Personnel.   Coordinate breaks for staff to ensure there is coverage at the desk at all times and work is completed efficiently according to schedule.
  • Must have thorough knowledge of Night Audit policies and procedures.
  • Assist General Manager or Assistant General Manager in interviewing and training. 
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at the time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Assists others as needed and special projects, as necessary.
Requirements
  • High School education or equivalent. 
  • A minimum of 1-2 years’ experience in hospitality a supervisory rooms role.
  • Knowledge of basic math and analytical skills, as well as budgetary analysis capabilities.                       
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Ability to supervise situations and accomplish goals on a timely basis.
  • Must be able to participate in the hotel’s MOD program.
  • Must have a positive attitude at all times.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

View All Current Opportunities at Widewaters At a Glance

The Aviator Hotel & Suites, located on Lindbergh Boulevard, honors the Gateway City’s heroic aviation history. Flight Pioneers, Charles Lindbergh, Amelia Earhart, General Jimmy Doolittle, along with landmark institutions Scott Air Force Base, Jefferson Barracks, Lambert Field and Boeing are all icons that capture ‘The Spirit of St. Louis’.  The Aviator Hotel & Suites offers a genuine full-service hospitality experience, sit back and let your spirit soar!

Aviator Hotel & Suites knows how to come together and celebrate. With 10,000 square feet of space, we can easily accommodate groups of up to 500 people (or smaller-scale socially distanced events). We offer three distinct venues, with our largest being our 4,400-square-foot ballroom ideal for St. Louis wedding venue, corporate celebrations, business trainings and meetings, private parties and social events.

Widewaters Hotels' Mission and Values

Widewaters Hotels is an award winning, innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Widewaters' Hotels Values: Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude & Work Ethic we have created a vibrant company culture and a compass for our actions.

Company Website:https://www.aviatorhotelsuites.com/ 

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

Save this job

About this Employer

Aviator Hotel & Suites

6921 South Lindbergh Blvd Street
Saint Louis, MO 63125

(314) 892-3600

The Aviator Hotel & Suites, located on Lindbergh Boulevard, honors the Gateway City’s heroic aviation history. Flight Pioneers, Charles Lindbergh, Amelia Earhart, General Jimmy Doolittle, along with landmark institutions Scott Air Force Base, Jefferson Barracks, Lambert Field and Boeing are all icons that capture ‘The Spirit of St. Louis’.  The Aviator Hotel & Suites offers a genuine full-service hospitality experience, sit back and let your spirit soar!

Aviator Hotel & Suites knows how to come together and celebrate. With 10,000 square feet of space, we can easily accommodate groups of up to 500 people (or smaller-scale socially distanced events). We offer three distinct venues, with our largest being our 4,400-square-foot ballroom ideal for St. Louis wedding venue, corporate celebrations, business trainings and meetings, private parties and social events.