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Concierge Director

Flexible schedule, health insurance, 401k plus company match, two weeks vacation time

Posted November 10, 2021

Barton and Gray Mariners Club
Portsmouth, NH
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Luxury yachting club looking to add an experienced director to help develop and lead our quickly growing Concierge team.

About This Job

Barton and Gray Mariners Club (www.bartonandgray.com) has revolutionized yachting with a fleet of 70+ Hinckley and custom vessels serving a private membership in harbors along the East Coast and Great Lakes. The Concierge Director will join a veteran staff of customer service professionals and lead the team throughout the company's rapid growth. Primary responsibilities of the B&G Concierge team include Member scheduling & communication, use of proprietary yacht-booking software, and curating custom outings for Members throughout B&G’s 30 harbors.

Responsibilities

  • Interact directly with Members to book outings, provide trip suggestions & activities, and curate one of a kind experience on the water
  • Oversee a Regional Team of B&G Concierge staff
  • Work to further develop Member-first corporate culture amongst Concierge & Scheduling staff
  • Work with the VP, Logistics to create maximum availability for Member bookings in region of oversight
  • Coordinate and curate catering orders in conjunction with catering manager and operational staff
  • Manage schedule for Regional Concierge team (start/end dates, days off, vacation, etc)
  • Provide feedback to B&G executive team on opportunities for member-experience improvements

Requirements

  • Minimum of 7 years experience in a hospitality or customer service management environment
  • Flexible schedule, including weekends, rotating nights & holidays, including WFH opportunities
  • College degree required in Hospitality, Business Administration, or management preferred
  • Excellent organizational and communication skills
  • Computer literacy; must display proficiency in Mac applications, and MS Excel

**Should an offer of employment be made, proof of COVID 19 vaccination will be required to proceed.

compensation: Starting at $70,000 per year

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About this Employer

Barton and Gray Mariners Club

20 Ladd Street
Suite 200
Portsmouth, NH 03801

Telephone (857) 957-5710
Reservations (617) 728-3555

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About the company

Barton & Gray Mariners Club was founded in 2006 by a crew of marine, software and marketing professionals, helmed by Timothy Barton and Douglas Gray. In the early days of the burgeoning “collaborative” or “sharing” economy, the crew recognized the vast inventory of time aboard yachts tied up to the docks, as well as the opportunity for technology to actualize that inventory. But most importantly, the crew wanted to make the joys of time spent on the water more approachable, expanding one of mankind’s favorite past times to a whole new audience.

After that first Summer in Nantucket, more and more people are spending time on the water with Barton & Gray Mariners Club everyday. The Club now runs 50+ yachts, in nearly 30 harbors, hosting tens of thousands of passengers each year. Barton & Gray Mariners Club combines the luxury of yachting, the adventure of exploration, and the joys of entertaining into one of the most sought after amenities in the world.

The Club is proud to employ a diverse group of Captains, Technicians, Software Engineers, Hospitality Stewards, Logistical Experts, Financial Professionals, Artisans, and Executives.