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Front Desk / Guest Service Agent

Posted November 10, 2021

DoubleTree by Hilton Hotel Boston - Bedford Glen
Bedford, MA
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About This Job

We are looking for guest service superstars with Hilton experience to wow our guests at the front desk. $700 sign-on bonus for current/recent OnQ experience!

Great benefits, including hotel discounts, medical/dental/vision/life insurance for full and part time associates, matching 401k, paid time off, and a friendly team of coworkers.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in our continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.  Can communicate well with guests.  Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.  Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.  Ability to stand and move throughout front office and continuously perform essential job functions.  Ability to access and accurately input information using a moderately complex computer system.  Ability to observe and detect signs of emergency situations.  Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Boston - Bedford Glen

44 Middlesex Turnpike
Bedford, MA 01730

(781) 275-5500

281 Room Hotel

doubletree3.hilton.com

At A Glance

Centrally located next to a range of businesses and nearby historic towns, this Bedford Glen hotel is set on 24 acres of wooded grounds, just 18 miles from Boston. Benefit from complimentary transportation within a five-mile radius and enjoy convenient proximity to three major highways.

Enjoy a comfortable and professional setting to catch up on work with complimentary WiFi throughout the hotel and a 24-hour business center. Situated close to a number of businesses and corporate parks, this Boston hotel presents over 13,000 sq. ft. of meeting space across 12 versatile rooms. Host a meeting in the fully equipped boardroom, or celebrate your next special event on the garden terrace or Grand Ballroom for up to 500 guests and let us help you with the planning.

Unwind in a spacious guest room and admire courtyard views, or upgrade to a suite and enjoy the extra space of a separate living area. Indulge with fresh, innovative cuisine in the cordial environment of SORA and feast on New England favorites while taking in spectacular garden views.