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Guest Service Supervisor

Posted November 11, 2021

Le Méridien St. Louis Clayton
Saint Louis, MO
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About This Job

For chic, stylish, and cultured leisure and business travelers, Le Meridien St Louis Clayton is the hotel that best delivers the art of travel by curating modern, unique, and sophisticated guest experiences that pay homage to the European influence of St. Louis. Le Meridien St Louis Clayton is currently looking for a guest service focused Guest Service Supervisor to join our growing team!

JOB OVERVIEW:

As the Guest Service Supervisor, you will be responsible for providing guidance and leadership to Guest Service associates to ensure consistent quality customer service is delivered.  

ESSENTIAL JOB FUNCTIONS:

  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.  
  • Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
  • Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  • Supervise the Guest Service Associates.
  • Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
  • Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
  • Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. 
  • Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned
  • Will be required to work overnight shifts

MINNIMUM REQUIREMENTS:

  • 2 years Guest Service Experience in a leadership capacity highly preferred
  • Exceptional Customer Service Skill
  • Written and Verbal Communication Skill
  • Ability to resolve problems efficiently and effectively
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
  • Ability to observe and detect signs of emergency situations and respond appropriately
  • Knowledge of PMS system (Lightspeed) highly preferred

As an associate with Crescent Hotels & Resorts you can enjoy the following perks:

  • Competitive wages
  • Paid Holidays
  • Paid time off
  • Benefit package – medical, dental, vison
  • Pension/401k
  • Travel discounts
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About this Employer

Le Méridien St. Louis Clayton

7730 Bonhomme Avenue
Saint Louis, MO 63105

(314) 863-0400

268 Room Hotel

www.marriott.com

Our Hotel

Le Meridien St. Louis Clayton is where the creative minded, the culture seekers, and those who live to savor the moment unlock the destination of St. Louis. With 268 thoughtfully designed guestrooms and 17,000 square feet of stylish event space, we guide our guests through the nuances of what makes this city great. Located in the epicenter of the chic Clayton business district, minutes from Forest Park and downtown Saint Louis, this Clayton hotel celebrates art through an effortless blend of simplicity and comfort with style and detail. Delight in the nostalgia of form and function in our nod to Mid Century Modern design while remaining fearless to indulge in the new and exciting inside our food and beverage programs. Join us in this genuine journey while we pay homage to the European heritage of St. Louis through curated guest experiences and the elevated custom of service.