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People Partner / Human Resources Manager

Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks.

Posted November 11, 2021

Soho House Nashville
Nashville, TN
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About This Job

Who We Are

Soho House is a collection of private members' clubs and restaurants spread throughout Europe, the UK and America. Each house and restaurant maintains its own personality and atmosphere but the ethos has remained the same; serving fantastic cocktails and simple but delicious food in a comfortable and relaxed environment.

The role...

At Soho House, the People Partner Nashville will be part of the new house opening team and provide a broad range of HR support to advance the strategic goals and objectives of the business. The role will be responsible for implementing the day-to-day Human Resources functions including, but not limited to, recruiting, employee relations, training and development, diversity, performance management, benefits management, and compliance management. This role reports to the People & Development Director and is located onsite.

The People Partner supports the operation as a business partner by working closely with local leaders to drive more efficient and effective HR practices. This role is a key player in creating a positive employee experience, interacting with employees daily. In this role you will be responsible for adding value to our employee experience by maintaining the magic and sparkle from moment of application, and ongoing through first year of employment and beyond.

A successful People Partner will thrive in a fast-paced, high-volume and demanding environment. Be a strong communicator and set realistic expectations for deliverables to support the people operations side of the business. A successful People Partner will establish trust and credibility by effectively balancing business needs with employee needs.

Main Duties...

  • Serves as a partner to operational leaders and P&D Manager and provides day to day HR support for assigned client group (including recruitment, on-boarding, compensation, benefits, performance, employee relations, employee engagement, diversity, and training)
  • Continually identify opportunities to improve the employee experience and help execute initiatives that support and advance the mission, values, and strategic vision of the business
  • Manage and oversee recruiting of onsite roles, including job postings, prescreens applicants, interviews, and onboarding of new hires.
  • Mentor and provide guidance to employees related to career development.
  • Provide coaching to managers and employees regarding employee relations issues and disciplinary procedures, while demonstrating a high level of professionalism in dealing with confidential and sensitive issues
  • Liaise with various HR partners and specialists in the areas of Learning & Development, Diversity & Inclusion, Recruiting, and Systems to drive initiatives at the local site that will further our goals to attract, develop, and retain employees.
  • Implement, monitor, adhere to, and enforce compliance with all Company policies, procedures, and standards and local, state, and federal law as applicable.
  • Ensure that the health and safety policies (i.e., worker’s comp procedures, allergy procedures, etc.) is adhered to at all times.
  • Resolve staff issues or concerns, ensuring follow up in a proactive and positive manner.
  • Responds to routine HR questions and staff requests including but not limited to employee’s benefit questions, assist with resolution of problems regarding access to or payment of benefits, assist employees with paperwork related to filing medical claims, employment verifications, etc.
  • Oversee processes and matters related to benefits, 401k retirement plans, workers’ compensation, leave of absences, and unemployment.
  • Maintain employee files and Paycom database as well as monitor and analyze HR reports (i.e., turnover, retention, engagement)
  • Manage and/or coordinate employee engagement experiences including diversity and inclusion initiatives, bulletin boards, birthday and anniversary announcements, annual holiday party, Employee of the Month, summer picnic, staff training's, direct lines, coffee chats, etc.
  • Support ad hoc projects as assigned for the People & Development team


  • Minimum of 3 years’ experience in Human Resources (generalist)
  • Minimum of 2 years’ experience in Recruitment preferred
  • PHR or SHRM Certification preferred
  • Local resident of the Nashville area is ideal
  • An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
  • Experience in a high growth, fast-paced environment; high end hospitality experience preferred.
  • Demonstrated ability to drive HR processes and to deliver high-quality HR services in an ever-changing environment.
  • Highly resourceful and organized with exceptional follow-through and attention to detail.
  • Ability to communicate clearly and concisely, both orally and in writing
  • Strong candidate assessment skills and the ability to generate candidates.
  • Ability to balance multiple priorities and meet deadlines.
  • High sense of urgency and customer service
  • Intermediate to advanced skills and knowledge in Microsoft Excel, PowerPoint, Outlook, and Word
  • Strong organizational and analytical skills.
  • Ability to work both independently and as part of a team.
  • Knowledge of local employment regulations
  • Ability to influence, consult, and negotiate.
  • Proven ability to communicate professionally and tactfully in all interactions with employees and members needed. Discretion and confidentiality are required traits for this position.
  • Staffing skills, including reporting, measurement, use of automated staffing systems and process development.

Physical Requirements

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet as well as stationary for at least 10 hours daily.
  • Fast paced movements are required to go from one part of the club to others.
  • Must be able to move, pull, carry or lift at least 40 pounds.
  • Occasionally kneel, bend, crouch and climb is required.


Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

The Soho Perks…

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
  • Employee Assistance Program
  • Pet Insurance
  • Auto & Home Insurance
  • Generous Paid Vacation
  • Paid Holidays, Sick Days, Bereavement Pay, Personal Days and Paid Volunteer Days
  • Parental Leave
  • Career Development: Soho House can progress your career internationally.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.

The Fun Stuff…

  • Family Meal: During your shift in our Houses & Restaurants, you will be provided with a complimentary substantial meal.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Cowshed Retail Discounts
  • Team Member Screenings
  • Soho House & Co. Friends Membership
  • Cowshed & House Tonic training programs: Celebrating our passion for wellness, food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
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About this Employer

Soho House Nashville

Nashville, TN

47 Room Hotel

Located in the heart of Wedgewood-Houston, Soho House Nashville is opening soon, and we’re looking for some amazing people to join our team