Posted May 12, 2022Desert Diamond Casino West Valley
Position Summary:Under direct supervision of the Slot Technical Manager, coordinates all installs, conversions and preventive maintenance for Slot Department related machines and equipment of the Tohono O’odham Gaming Enterprise. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:• Maintains the electronic components, systems, and peripherals of slot machines.• Repairs and modifies components, electric systems and peripherals of the slot machines.• Provides training as needed.• Works with internal and external parties to coordinate projects.• Coordinates schedules and activities, tracking progress, reporting results, and general administrative support as needed.• Tracks and manages key project documents, project change documentation and spreadsheets.• Tracks and records all usage and testing.• Investigates slot machine issues per the Tohono O’odham Gaming Office (TOGO).• Configures slot machines to meet manufacturers and regulatory agency specifications.• Removes, moves, installs and/or upgrades slot machines.• Assists guests with slot machines instructions as requested.• Maintains a good communication with team member and maintains a positive and professional work environment.• Contributes to a team effort and accomplishes related results as required.• Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs). • Performs other duties as required.
Education and Experience:Associates Degree in electronics or related field plus 4 years of experience in troubleshooting electronic devices, and additionally 2 years in gaming machines; or equivalent combination of education and experience. AutoCAD experience preferred. Project management experience preferred. Relevant and direct experience may be considered in lieu of degree requirement. Must be 18 years of age or older. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation; and to include the following:
Knowledge, Abilities, Skills, and Certifications:• Knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations.• Knowledge of slot machine and the electronic data system hardware.• Knowledge of configuration of slot machines.• Knowledge of testing equipment.• Knowledge of basic manual hand tool and repair methods.• Knowledge of electronically mechanical troubleshooting methods and techniques.• Knowledge of PCB repair.• Knowledge and experience using a voltmeter and troubleshooting wires as it relates to slot machines.• Knowledge in electronic systems and electro-mechanical systems.• Ability to work odd hours and be on call for emergency purposes.• Ability to read schematics and perform software control of peripherals.• Ability to communicate, read, and write clearly in English.• Ability to demonstrate outstanding guest service at all times.• Ability to follow instructions and to abide by department and Casino policies and procedures.• Skill in customer service.• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint).
Physical Demands:While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment:Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required.
All applicants must be able to demonstrate their US work authorization during the employment verification process.
Desert Diamond Casinos & Entertainment West Valley - located in Glendale, Arizona offers a 35,000 sq. ft. Class 2 casino with bingo-style slot machines. The property opened in February 2020, offering more than 1,100 slot machines, 380 bingo seats, 36 poker-style tables, and 48 blackjack-style tables.
Food and beverage-wise, the casino offers A massive bar with a second-story mezzanine overlooking the casino floor, a food court, Nineteen 86 Steakhouse, Edge Bar and Nuovo Giorno Italian Bistro.