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Bellperson

Posted November 14, 2021

Holiday Inn Miami Beach-Oceanfront
Miami Beach, FL
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About This Job

Responsibilities include, but are not limited to:

  • Greeting and welcoming our guests with a positive attitude
  • Take care of luggage, envelopes, laundry and packages, pick up and drop off
  • Ensure all luggage is correctly labeled and stored
  • Inform Front Desk about any guest enquires
  • Ensure bellman room and desk are kept clean, neat and organized at all times
  • Excellent communication and guest relations skills
  • Knowledge of the local area, roadways and services
  • Assist guest with transportation options: taxi, shuttle, luggage pick-up and drop off
  • Assist housekeeping staff with the cleaning and maintenance of all common areas
  • Inspect and maintain public areas clean: lobby, entrance carpets, doors and luggage carts
  • Offer a fond farewell to each guest, always with a smile
  • Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines and automobiles. Have an excellent driving record as verified by a Motor Vehicle Report. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling and/or walking.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Holiday Inn Miami Beach-Oceanfront

4333 Collins Avenue
Miami Beach, FL 33140

(305) 532-3311

253 Room Hotel

www.ihg.com

Welcome to Holiday Inn Miami Beach-Oceanfront

Miami Beach hotel has a premium oceanfront location!


Welcome to the tropically inspired Holiday Inn Miami Beach - Oceanfront hotel, where our 1950's Miami Modern (MiMo) exterior blends seamlessly with vibrant contemporary South Beach style to wrap you in modern comfort. Eleven miles east of Miami International Airport (MIA), our Miami Beach oceanfront hotel is located where I-195 meets A1A at the Atlantic Ocean.

Our oceanfront Miami Beach hotel offers you an unparalleled location, right off Collins Avenue and just two miles from South Beach; home of the best clubs, dining, and shopping. With the Miami Beach Boardwalk at your doorstep, take a moonlit stroll on the beach by night, play in the surf by day or simply relax by our large pool overlooking the beach and our lush, tropical garden with its hammock oasis. Be sure to grab a mojito and a delicious meal at our Paradise Café and Blue Parrot Bar.