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Guest Service Representative (Night) Part-time

Posted November 14, 2021

WoodSpring Suites Fayetteville
Fayetteville, NC
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$350 Hiring Bonus!!

About This Job

Nationwide Hotel Management Company, LLC. (NHMC) is a full service hotel management company specializing in the economy and select service segments of the hospitality industry, with services focused on the extended stay segment. NHMC has been recognized as one of the 30 Top Hotel Companies by Hotel Management magazine. With over 120 hotels under management throughout the United States, NHMC is one of the country’s largest hotel management companies, and largest within the Choice Hotels family of brands. Founded in 2003 and reorganized in 2018 NHMC is based in Wichita, Kansas. With “People First” as it’s guiding principle, the company has over 1,150 associates and growing. 

Part-time employees are eligible for both Traditional and Roth 401K with up to a 4% company match! 

$350 Bonus Details:

  • $150 hiring bonus after 90 days of employment 
  • $200 additional hiring bonus after 180 days of employment
Position Summary

Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.

Ensures that all service provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business.  Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready.  Responds to all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Position Type and Expected Hours of Work

This is a part-time position with rotating weekday and weekend shifts. Employees in this position may be asked to take overnight on-call shifts from time to time.

Required Education and Experience

* High school diploma or equivalent.  

* Prior guest service experience preferred.

* Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.

* Excellent oral and written communication skills.

* Friendly, cooperative manner and patience in dealing with customers and staff.

* Must maintain a professional appearance and demeanor.

* Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.

* Strong organizational time management skills and problem-solving skills. 

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About this Employer

WoodSpring Suites Fayetteville

770 West Rowan Street
Fayetteville, NC 28301

Telephone (910) 488-3000
Reservations (844) 974-6835

121 Room Extended Stay

www.woodspring.com

About the company

The nation’s fastest-growing hotel franchise, ownership and management company focused on the growing value, extended-stay hotel segment - WoodSpring Hotels was founded in 2003. Today there are about 250 WoodSpring Suites, WoodSpring Suites Signature and Value Place hotels in 36 states

As an extended stay hotel we vary from traditional hotels in several ways including a focus on cost-conscious transient guests (typically needing a room for several nights or longer) a simple, better hotel experience. They may be moving to or within the community, visiting friends and family, vacationing, working or attending meetings and conferences, or coming to study or pursue other career goals but all of our guests should enjoy the same, consistent experience. Every room includes a kitchen, free wi-fi and parking are standard, pet-friendly rooms are in every hotel, guest laundry and other amenities are available around the clock. On-site, hotel staff is expected to be professional, welcoming, and helpful while ensuring every well-priced suite is incredibly clean.

This location is one of about 115 locations owned by the WoodSpring Hotels corporate ownership entity and managed by its compliment - WoodSpring Hotels Property Management. Employees at our owned/operated hotels receive competitive compensation packages and frequently advance at the property and, in some cases, on to regional and even national opportunities.

Are you ready to put your hospitality skills and enthusiasm to work for an industry leader? Positions available at this location are posted on this page and you can find openings at our brand offices in Matthews (Charlotte), North Carolina and Wichita, Kansas and for remote employees here.

Why people like to work here

  • Great Pay and Benefits
  • Sense of Team and Ownership
  • Advancement Opportunities
  • Growing, Thriving Hotel Brand
  • Simple, Friendly Employee Culture