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Front Office Manager

Posted January 15, 2022

Holiday Inn Express Harrisburg SW - Mechanicsburg
Mechanicsburg, PA
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·Safe and secure work environments ·Opportunities to develop and grow within the company

About This Job


Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.

What you will be doing

  • Participates in the selection of front office personnel.
  • Trains, cross-trains, and retrains all front office personnel.
  • Schedules the front office staff
  • Supervises workloads during shifts.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all Departments.
  • Maintains master key control. Verifies all shifts have completed the assigned duties provide by the check list
  • Verifies that accurate room status and information is maintained and properly communicated.
  • Resolves guest related problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allotted budget for the front office. Must be available to cover any shift.
  • Must be available to cover any shift. Must be available to cover the shift in the event of call offs.
  • Accepts and follow through on duties assigned by the GM or Corporate officers.
  • Enforces all cash handling, check cashing, and credit policies. Responsible for accounts receivable
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.

Job Requirements:

  • Work experience as a Front Desk/Front Office Manager or similar role
  • Hands-on experience with managing teams
  • Excellent organizational and team management skills
  • College degree preferred 


Neema Hospitality values our employees and offers the following benefits, subject to eligibility:

·Two options for health insurance: major medical and minimum essential coverage*

·Dental, vision, life, disability insurance*

·401(k) with employer match*

·Paid time off*

·FSA and HSA Accounts*

·ZayZoon: offers the ability to access paychecks early

·Discounts on franchised hotels: rates vary by hotel

·Direct deposit and credit union membership

*Generally available at 30 hours per week.

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About this Employer

Holiday Inn Express Harrisburg SW - Mechanicsburg

6325 Carlisle Pile
Mechanicsburg, PA 17050

(717) 790-0924

125 Room Hotel

Managed By

Our Hotel

Welcome to the Holiday Inn Express Mechanicsburg PA. We are certain that you will relax in comfortable accommodations and enjoy our central location near the areas many businesses and most popular attractions. We are conveniently located off of Route 581 and Interstate 81. We are located 15 minutes from Carlisle and Harrisburg. Which means you can get to the Carlisle Fairgrounds or Government Offices within minutes. We are located in the middle of Chain Restaurants like Longhorn Steak House, Applebee’s and Olive Garden as well as Wegman's and shopping centers.

Why people like to work here

We want our associates to enjoy coming to work, and we strive to maintain a friendly, family-like atmosphere at both the property-level and our corporate office. Employee integrity is reciprocated through mutual respect and forthright communication. 

We appreciate the strong work ethic of our associates and believe in promoting from within when possible. We understand that the success of our company is directly proportional to the success of our associates, and we empower them to achieve their best. 
No matter the position, Neema Hospitality delivers constant support for a rewarding career.


To be the most customer service and employee focused hotel management and ownership group in the Mid-Atlantic Region


To be a customer-focused management company and ownership group providing honest, superior service with a commitment to operational excellence, in order to create an exceptional guest experience resulting in sustainable growth opportunities for guests and employees.


  • Character
  • Communication
  • Customer-focused

  • Commitment

  • Consistency