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Senior Rooms Operations Manager

Posted January 14, 2022

Sheraton Grand Sacramento Hotel
Sacramento, CA
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About This Job

Job Summary

Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance,Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Leading Room Operations Team
  • Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
  • Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
  • Leads specific team while assisting with meeting or exceeding property goals.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developis action plans to attack needed areas and expand on strengths.
  • Sets clear expectations, with the General Manager, for the team.
  • Verifies that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(S)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Schedules the team against guest and hours/occupied room goals.
  • Monitors compliance with standards and procedures.
  • Performs hourly job functions as needed.

Providing Exceptional Customer Service

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Verifies all team members meet or exceed all hospitality requirements.

Managing Profitability

  • Performs required annual Quality audit with General Manager (GM) & Regional Director (RD).
  • Verifies that a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Sheraton Grand Sacramento Hotel

1230 J Street,
Sacramento, CA 95814

(916) 447-1700

503 Room Hotel

careers.marriott.com

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Welcome to Sheraton Grand Sacramento Hotel, a contemporary hotel in the heart of California’s capital city.  Situated in the beautifully restored Public Market Building at 1230 J Street, the hotel offers sophisticated accommodations, top-of-the-line amenities and facilities, and essential conveniences for executive and leisure travelers. 

Sacramento Hotel Rooms & Suites

Sheraton Grand Sacramento Hotel offers 503 modern hotel rooms and spacious suites each appointed with the top-of-the-line amenities and plush furnishings, including our signature Sheraton Sweet Sleeper™ bed.  High speed Internet access is available in guest rooms and suites.  Enjoy a multitude of traveler comforts at one of the finest hotels in Sacramento, and indulge in our private Sheraton Club Lounge.

Meetings & Conventions

Sheraton Grand Sacramento Hotel is the hotel of choice for Sacramento meetings and events. Our prime location across the street from the Sacramento Convention Center Complex is convenient for conference attendees and planners.  We are also just a block from the hotel is the California State Capitol complex.