Graduate Hotels®, is seeking a Guest Experience Specialist to join Graduate Oxfordand its brilliant team of hospitality enthusiasts.
Graduate Hotels creates authentic, spirited spaces that connect travelers, students, and locals alike. Through thoughtfully curated design, creative F&B, and community-focused events, we create hotels worthy of their communities.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
A champion of guest experience and telling the Graduate Hotels story. Warmly welcomes guests and is present in the lobby during peak hours to assist with inquiries, luggage, and assisting guests in general. Manages group resumes, group experiences, and ensures contacts are supported throughout the stay. Where applicable is the operations lead and concierge for the local Graduate Home. Is highly engaged in the community and makes recommendations, reservations, and overall aids in those areas to our guests.
JOB DUTIES AND RESPONSIBILITIES
GRADUATE HOMES ADDITIONAL RESPONSIBILITIES (WHEN APPLICABLE)
EDUCATION AND EXPERIENCE
KNOWLEDGE, SKILLS, AND ABILITIES
About Graduate Hotels®
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are 35 hotels across the U.S. and U.K. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner, and operator. For more information on Graduate Hotels, please visit www.graduatehotels.com.
*Graduate Hotels is an Equal Opportunity Employer.
Graduate Oxford is more than just a place to lay your head. While you’re with us, sip on a coffee at Cabin 82 or enjoy expansive views of the city at The Coop. We’re the perfect spot for Rebels – and their dogs! Pets stay free at Graduate Hotels.
We’re just a mile from Ole Miss campus, and prominently perched on The Square – the hub of the city center. Our lobby is stacked high with vintage reads, awash in preppy pink floors and cozy seersucker sofas. Take in Oxford elegance at The Coop terrace lounge for light bites and live blues or signature sips at Cabin 82, a nod to the heart of The Neshoba County Fair in our own quaint café.
From boardroom business to bridal parties, we can help plan your meeting or Ole Miss meet up for 2 or 200. The Coop, our terrace top lounge, is private party perfect and yours for the asking! We offer custom catering menus for any occasion and supply the latest tech touches to keep your specs on point and tea real sweet.