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Assistant General Manager

Posted November 16, 2021

Hilton Garden Inn New Orleans French Quarter/CBD
New Orleans, LA
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Come join a winning team at the HGI French Quarter!

About This Job

JOB SUMMARY: The main function of the Assistant General Manager (AGM) is to assist the General Manager in the daily operation of the hotel, as well as oversee the property in the absence of the General Manager (GM). The Assistant General Manager is responsible for managing the day-to-day operation of the Front Office, Housekeeping, Food & Beverage and Maintenance teams in conjunction with the GM and making sure that all departments run smoothly and efficiently. 

ESSENTIAL FUNCTIONS: AGM Duties and Responsibilities:

 Approach all encounters with guests and employees in a friendly, service-oriented manner.

 Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience. 

 Remain readily accessible to guests and employees at all times. 

 Make reservations, check-in and check-out guests as needed. 

 Check the guest service log upon arrival for the day, noting any guest requests, complaints and significant events that may require attention. 

 Be aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized. 

 Check any meeting room needs and set-ups for cleanliness, proper set and availability. 

 Prepare MOD report. 

 Maintain effective communications between all hotel departments. 

 Act as Concierge, Bellman, Desk Agent, Housekeeper and problem solver as needed. 

 Monitor all no-show charges, research credit card discrepancies and process chargebacks. 

 Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues. 

 Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies. 

 Investigate, report and coordinate all hotel accidents that are employee and guest related. 

 Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations. 

 Monitor existing S.O.P.’s  Assist in the selection and continuous training of staff to provide high quality service to guests. 

 Count all banks and immediately report discrepancies to the General Manager. 

 Inspect guestrooms. Provide feedback to housekeeping and maintenance departments. 

 Update availability information in the Property Management System as required. 

 Assist in evaluating the performance of all employees. 

 Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment. 

 Must be able to convey information and ideas clearly. 

 Must be able to evaluate and select among alternative courses of action quickly and accurately. 

 Must work well in stressful, high-pressure situations with minimum supervision. 

 Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests. 

 Must have the ability to understand complex information, data, etc from contrasting sources and consider, adjust or modify to meet the constraints of that particular need. 

 Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. 

 Must be able to work with and understand financial information and date, and basic arithmetic functions. 

 Must have the ability to work various hours and shifts per week, with an average of 40+ hours 

 Other hotel-related duties as required. 

 Maintain regular attendance in compliance with Hotel standards, as required by scheduling, which may vary according to the needs of the hotel. 

 Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. 

 Comply at all times with Atticus Hotel standards and regulations to encourage safe and efficient hotel operations. 

COMPETENCIES:  Professional Appearance – Maintains high standards of personal appearance and grooming 

 Physical Skills – Capable of performing laborious work in varied conditions 

 Customer Service – Understands and meets the needs of customers. 

QUALIFICATION STANDARDS Education & Experience College Education preferred and at least two years progressive experience in a hotel or a related field. Must have a valid driver’s license in state of employment. Tools & Equipment General computer knowledge including Word, Excel, Phone systems, Credit Card processing, OnQ PMS

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About this Employer

Hilton Garden Inn New Orleans French Quarter/CBD

821 Gravier Street
New Orleans, LA 70112

(504) 324-6000

At A Glance

World-famous attractions are at your fingertips at Hilton Garden Inn New Orleans French Quarter/CBD. Located in the heart of the Central Business District and steps from the French Quarter, our hotel offers contemporary conveniences in the heart of the Big Easy.
 
Whether visiting for work or leisure, guests enjoy great onsite services such as dining in The Garden Grille & Bar®, cocktails in our 11th floor lobby lounge, sleek meeting space and a rooftop swimming pool with panoramic views of downtown.

  • Conveniently located 2 blocks from the French Quarter
  • Less than a mile from Superdome, Jackson Square, nearby local attractions
  • Rooftop pool deck with amazing city views
  • 24-hour Business Center and fitness center
  • Over 1,900 sq. ft. of meeting and event space