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American Airlines Project Manager

Posted November 16, 2021

Bethesda, MD
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About This Job


The American Airlines Project Manager is responsible for managing the successful implementation of complex initiatives in the American Airlines Lounges and Clubs with careful attention to resource management, scope, cost, time, and quality while minimally impacting operations and customers. This position will effectively communicate with internal and external stakeholders and build solid and positive business partnerships. This is position reports to the Senior Director, National American Airlines Lounge Operations, and is located in the Dallas Fort Worth area.

Essential Functions

  • Works with the Senior Director and cross-functional teams to define requirements and plan project life cycle to meet deadlines. Creates strategies for risk mitigation and contingency planning
  • Manages the American Airlines Program management to ensure that all initiatives are aligned with company goals and expectations, and are prioritized
  • Manages multiple concurrent projects, plans and schedules deliverables, ensures goals and milestones are met, and adjusts project timeline and scope as appropriate to accommodate change upon approval
  • Creates project assignments, assigns resources, coordinates with teams, and effectively motivates teams to ensure timely completion of tasks. Identifies project performance issues and resolves quickly
  • Provides in-depth analysis and status reports across different levels of the organization
  • Develops Request For Proposals for external services; provides input into business cases and budgets
  • Manages the integration of vendor tasks, and tracks and reviews vendor deliverables
  • Contributes to the development of standards and best practices for future projects and roll-outs
  • Maintains and creates project related documentation
  • Prepares and delivers presentations for new and ongoing projects

Minimum Qualifications, Knowledge, Skills, and Work Environment

  • Requires Bachelor’s degree in Business, related field or equivalent work experience
  • Experience in restaurant operations is preferred
  • Requires 5 years of job-related experience, including experience business or restaurant project management
  • Requires demonstrated experience in multi-tasking and managing multiple concurrent projects
  • Requires ability to build professional and collaborative partnerships with other departments
  • Requires ability to communicate to all levels of the organization in a clear, effective and positive manner
  • Requires ability to be hands-on and work alongside teams, work some nights on an ad-hoc basis
  • Requires ability to travel 25%-30%

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

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About this Employer


6905 Rockledge Drive
Bethesda, MD 20817

(240) 694-4100

Corporate Office

HMSHost Leading the Industry

HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further.

About HMSHost

Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world’s leading provider of food & beverage services for people on the move. Visit for more information.