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Guest Service Representative

Posted November 17, 2021

Residence Inn Wichita East at Plazzio
Wichita, KS
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

Compensation Details

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About this Employer

Residence Inn Wichita East at Plazzio

1212 North Greenwich
Wichita, KS 67206

(316) 682-7300

93 Room Extended Stay

www.marriott.com

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Our Hotel

Wichita is known internationally by aviation greats like Boeing, Beechcraft, Cessna, Bombardier-Learjet, Airbus, and FlightSafety International. The newly renovated Residence Inn at Plazzio is within walking distance to the new FlightSafety/ Beechcraft Maintenance Center. In addition, Wichita is home to other industries such as Koch Industries, Spirit Aerosystems, The Coleman Company, Excel and Cargill, to name a few. We are proud to be home of McConnell Air Force Base. The Residence Inn at Plazzio in Wichita, is a great place to balance work and personal time. Enjoy a free hot breakfast, evening social, seasonal outdoor pool, fire pit, BBQ grill, corporate shuttle, guest laundry, fitness center, sport court and grocery shopping services. Meeting room space is also available. We are also pet friendly. Wichita is rich with places to eat as well as numerous activities for all ages including Intrust Bank Arena, Hartman Arena, Kansas Star Casino and the new Cabela's.